Senior Manager, Area Store Operations

Spectrum; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Spectrum in Phoenix is seeking a Senior Manager, Area Store Operations to lead regional initiatives that boost performance and revenue while upholding brand standards across stores.

You will drive strategic initiatives, manage openings and closures, oversee maintenance, collaborate with cross-functional teams, optimize store operations, enhance merchandising, and lead training programs to develop teams and deliver exceptional customer experiences.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.
• Proficient in inventory and merchandising management, knowledge of process design and documentation, and competent with mobile devices and PC software.

Responsibilities

• Drive strategic initiatives to achieve performance, quality and revenue goals across the region.
• Manage store openings and closures, ensuring smooth operations and inventory management.
• Ensure store maintenance, ticketing, capital budgeting and brand standards.
• Collaborate cross-functionally with store management and logistics on standards.
• Optimize store operations, including staff readiness, cash, inventory and POS systems.
• Enhance merchandising and in-store technology experiences.
• Lead training programs and report on new hire and ongoing training to meet company goals.

Skills

Inventory management

Merchandising management

Process design

Documentation

Mobile devices

Video platforms

PC software

Change management

Project management

Analytical skills

Interpersonal skills

Leadership

Presentation skills

Customer experience

Driver's license

Education

Bachelor’s degree or equivalent experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

What if you could be the driving force behind transforming our retail landscape?

As the Senior Manager, Area Store Operations at Spectrum, you will implement and oversee key strategic initiatives to meet performance goals and drive revenue growth in your region. Your role is crucial in aligning our teams with Spectrum’s mission to provide innovative and high-quality retail services while ensuring we maintain our competitive edge and customer loyalty.

What our Senior Manager, Area Store Operations Enjoy Most About the Role

• Drive Strategic Initiatives: Implement key strategies to achieve performance, quality and revenue goals across the region.
• Manage Store Openings and Closures: Coordinate new store openings and closures, ensuring smooth operations and inventory management.
• Ensure Store Maintenance: Oversee ongoing store maintenance, including ticketing, capital budgeting and brand standards.
• Collaborate Cross-Functionally: Work with store management and logistics to implement mobile and CPE operations standards.
• Optimize Store Operations: Manage staff readiness and back-of-house operations, including cash, inventory and POS systems.
• Enhance Merchandising: Ensure top-notch merchandising and in-store technology experiences.
• Lead Training Programs: Oversee and report on new hire and ongoing training to meet company goals.

Required Qualifications

Education

• Bachelor’s degree or equivalent experience.

Experience

• 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.

Technical Skills

• Proficient in inventory and merchandising management, knowledge of process design and documentation, & competent in personal technology, including mobile devices, video platforms and PC software.

Skills & Abilities

• Advanced change management and strong organizational, project management and analytical skills.
• Ability to evaluate training and development resources.
• Excellent interpersonal, leadership and presentation skills.
• Passion for delivering exceptional customer experiences.
• Valid driver’s license and ability to meet Charter’s motor vehicle requirements.

Preferred Qualifications

• 5+ years leadership experience, 3-5 years wireless or telecommunication experience, project management experience

Working Conditions

• Working in a retail environment with moderate noise levels, you will travel to multiple locations to oversee and monitor store operations. Professional attire and appearance are required.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.