Senior Manager, Area Retail Ops

Charter Communications; Cleveland (TN); On-site; USD 120,000 - 190,000; Full time

Job summary

Charter Communications, operating under Spectrum, seeks a Senior Manager, Area Retail Operations to drive excellence across partner locations and ensure staffed, equipped stores ready for customers. You will lead workforce planning, monitor staffing metrics, and oversee onboarding and training initiatives to improve execution and service outcomes.

The role requires collaboration with Learning & Development and Spectrum teams, with travel to assigned markets to ensure consistent standards and

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with workforce planning and staffing in multi-location environments.
• Ability to manage training and onboarding across partners.

Responsibilities

• Lead workforce planning and staffing strategies across 3PL partners to optimize coverage and readiness.
• Monitor staffing trends and performance metrics to identify gaps and take corrective actions.
• Oversee onboarding and training programs to ensure consistent execution across locations.
• Partner with Learning & Development to deploy leadership programs and coaching initiatives.
• Manage inventory levels and equipment deployment in collaboration with Supply Chain.

Skills

Workforce planning

Staffing strategy

Operational compliance

Training programs

Project management

Analytical skills

Education

Bachelor's degree or equivalent experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of retail operations in a dynamic market? Spectrum seeks a Senior Manager, Area Retail Operations to drive operational excellence, workforce readiness, and consistent execution across partner locations. By collaborating with teams and leading strategic initiatives, you'll ensure stores are staffed, equipped, and customer-ready, making a lasting impact on retail performance and customer experience.

How You'll Make an Impact

• Lead workforce planning and staffing strategies across 3PL partners to optimize coverage and sales readiness
• Monitor staffing trends, productivity metrics, and workforce capacity to identify and address operational gaps
• Conduct operational reviews and oversee visitation schedules to assess staffing effectiveness and maintain compliance
• Drive accountability for workforce performance standards, onboarding programs, and training completion across all partner locations
• Partner with Learning & Development teams to deploy leadership programs and lead ongoing coaching initiatives to enhance execution and customer experience
• Manage inventory levels, equipment deployment, and operational supply readiness by partnering with Supply Chain teams to resolve variances and improve efficiencies
• Maintain operational dashboards and key performance indicators while ensuring adherence to procedures, policies, audit requirements, and brand standards

Working Conditions

• Retail environment with exposure to moderate noise levels
• Travel required to multiple locations for operational oversight
• Professional attire and appearance expected

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree or equivalent experience

Experience

• 5+ years experience with operational protocols in third party sales environments
• 3+ years management experience

Skills

• Experience leading operational compliance, workforce planning, and training programs
• Proficiency in inventory and merchandising management
• Advanced change management techniques
• Strong analytical skills leveraging performance dashboards and operational metrics
• Knowledge of process and procedure design and documentation
• Experience in third party sales management
• Ability to organize and manage multiple projects simultaneously
• Demonstrated analytical, statistical, quantitative, and deduction skills
• Ability to make qualitative judgments on training, education, and development resources
• Ability to build strategic partnerships through interpersonal, leadership, influencing, and presentation skills
• Passion for delivering outstanding customer experiences
• Competency in personal technology such as mobile devices and video platforms
• Ability to travel regularly within assigned markets
• Valid driver's license meeting Spectrum's motor vehicle requirements

Preferred Qualifications

Experience

• 5+ years leadership experience

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Learn about Life at Spectrum.