Senior Manager, Amazon and Costco Operations and SCM~ Bellevue, WA

Samsung Electronics; Bellevue (WA); Vor Ort; USD 153.000 - 188.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Zusammenfassung

Samsung Electronics America, Inc. in Plano, TX, leads a high-performing supply chain and operations team focused on delivering seamless coordination between internal groups and external partners to drive efficiency and superb customer experiences.

As Senior Manager of SCM and Operations, you will oversee programs for Amazon and Costco, manage POs to delivery, monitor KPIs, and champion initiatives to reduce costs and enable scalable operations.

Qualifikationen

• Bachelor’s degree in SCM, Operations, Business, or related field.
• 8+ years in supply chain, operations, or similar roles.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.

Aufgaben

• Lead customer operations for Amazon and Costco, ensuring high service levels.
• Oversee PO to delivery management, PO processing, and adjustments/cancellations.
• Track POs and shipping schedules to ensure on-time delivery and address disruptions.
• Resolve operational challenges including escalations, out-of-stock situations, and delays.
• Collaborate with customers to support logistics programs and optimize processes.
• Contribute to strategic projects to improve operational workflows and customer satisfaction.

Kenntnisse

Leadership

Analytical Skills

Communication

Detail-oriented

Multitasking

Ausbildung

Bachelor’s degree in SCM, Operations, Business, or related field

Jobbeschreibung

Position Summary

Headquartered in Plano TX., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Senior Manager of SCM and Operations is a customer focused position that plays a critical role in driving operational excellence, managing customer lead initiatives, and overseeing the performance of a high-performing team. This role is responsible for ensuring seamless coordination between internal teams and external partners to deliver exceptional customer experiences and manage day to day operations. The Senior Manager will act as a key decision-maker, spearheading initiatives to enhance efficiency, reduce costs, and improve scalability across all operational functions.

This role will serve as the primary customer operations support for Amazon and Costco account by managing relationships, addressing escalations, and ensuring that customer expectations are met. This role oversees PO to Delivery management, PO processing, KPI reporting, and lead customer programs. Works closely with various internal team and departments, including directly supporting the sales team.

• Key lead and customer support for Amazon and Costco.

• Program management for customer initiatives

• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.

• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.

• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.

• Collaborate with customers to support logistics programs and optimize processes for efficiency.

• Participate in strategic projects to improve operational workflows and customer satisfaction.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Operations, Business, or a related field.
• A minimum of 8 years of experience in supply chain management, operations, or a similar role.
• Strong leadership and people management skills with the ability to inspire and motivate a team.
• Strong analytical skills with the ability to manage complex data and processes.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Detail-oriented with a focus on accuracy and timeliness.
• Ability to work in a fast-paced environment and handle multiple priorities

Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

The salary range for this role, for candidates based in Washington is expected to be between $152,500 and $188,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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