Senior Manager, AI-Enabled Support Excellence

Lyft; Nashville (TN); Hybrid; USD 127,920 - 159,900; Full time

Benefits offered by this job

Great medical, dental, and vision insurance

Mental health benefits

Child care and pet benefits

401(k) plan with company match

Discretionary paid time off

18 weeks of paid parental leave

Subsidized commuter benefits

Monthly Lyft credits

Job summary

Lyft is seeking a Senior Manager of Support Excellence in Nashville, TN. This role involves leading the enablement infrastructure to optimize support operations and improve customer outcomes through AI solutions.

The ideal candidate will have over 8 years in support operations, strong leadership skills, and the vision to drive Lyft's evolution into an AI-native support organization. This position offers a hybrid schedule with in-office requirements and a competitive salary range.

Qualifications

• 8+ years in support or operations with at least 3 years managing teams.
• Ability to execute a vision across multi-function portfolios.
• Strong communication skills establishing credibility.

Responsibilities

• Defining a vision for enabling systems to improve customer outcomes.
• Translating vision into execution and removing blockers.
• Leading a team of managers to ensure operational success.

Skills

Leadership

Cross-functional collaboration

AI fluency

Knowledge Management

Operational efficiency

Job description

Lyft is seeking a Senior Manager of Support Excellence in Nashville, TN. This role involves leading the enablement infrastructure to optimize support operations and improve customer outcomes through AI solutions.

The ideal candidate will have over 8 years in support operations, strong leadership skills, and the vision to drive Lyft's evolution into an AI-native support organization. This position offers a hybrid schedule with in-office requirements and a competitive salary range.