Senior Manager

Tata Consultancy Services; Waltham (MA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage

Family Support: Parental Leaves.

Insurance Options: Auto & Home

Commuter Benefits & Certification &amp

Training Reimbursement.

Vacation, Time Off, Holidays

Job summary

Tata Consultancy Services in the United States seeks a Senior Manager – Techno-Functional to lead strategic stakeholder engagement and drive technology modernization across retail domains. You will oversee cloud, DevOps, and modernization programs, aligning IT initiatives with business goals while ensuring delivery excellence and strong people leadership.

The role requires deep experience in governance, cross-functional collaboration, and managing large-scale projects, with a focus on

Qualifications

• Strong ability to collaborate with business and technology stakeholders.
• Leverage deep Retail domain expertise to align IT initiatives with business objectives.
• Lead application management, solution design, system integration, production support, and modernization initiatives.

Responsibilities

• Guide and lead team in strategic discussion and technical developments recommendations to improve quality of software solutions and supporting infrastructure to better meet users’ needs.
• Drive effective cross-functional team collaboration to conceptualize technology solutions and services, leveraging data to drive original design ideas and decisions.
• Drive the team toward results, help with communication and make sure the work required matches the published timeline. When it doesn’t matches, make sure that planning activities occurs to reset the team or the work, and feel comfortable providing next steps.
• Ensure software engineering team adheres to software development best practices to analyze, design, develop, test, and implement high quality technology solutions that meet the needs of the business. This includes alignment with IT standards, policies, and guidelines.
• Implement and drive adherence to quality assurance change initiatives. Foster an environment that encourages team to continually review and improve operational improvements.
• Ensure reliability and resiliency in supported technology portfolios by implementing appropriate tools and procedures to monitor, identify, and proactively remediate software stability issues before causing customer impact.
• Develop complex, long-term work schedules that enable the organization to achieve its business goals. Involves coordinating and planning dependencies across multiple teams to enable prioritized delivery of initiatives across the technology portfolio.
• Define and maintain a technology roadmap to facilitate application software development and ensure the development work is prioritized across both technical and business needs.
• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.
• Ensure the performance of skilled technical resources within the department or area of responsibility is appropriately being managed and developed through setting appropriate performance objectives for direct/indirect reports and holding individuals Team Members accountable for achieving them. Ensure appropriate corrective actions are taken, where necessary, to ensure the achievement of committed objectives.
• Clearly articulate and outline the actions needed to implement the function's strategy and technology strategy within the team; explain the relationship to the broader organization's mission , vision, and values; motivate Team Members to commit to these and to do extraordinary things to achieve area goals and commitments.
• Support the development and management of labor, software, and outside service budgets and work with leadership to report variances and make recommendations where necessary.
• Evaluate the capabilities of Team Members within the department to identify gaps and prioritize development activities. Implement formal development frameworks within the area of responsibility. Coach and mentor others to support the continued talent grown and development of the team

Skills

Strategic Stakeholder Management

Retail Domain Knowledge

Technical Solution Leadership

Job description

• Top 3 Skills for a Senior Manager – Techno-Functional Role
• Strategic Stakeholder Management & Retail Domain Knowledge: Strong ability to collaborate with business and technology stakeholders, leveraging deep Retail domain expertise to align IT initiatives with business objectives, drive governance, and support strategic decision-making
• Technical Solution Leadership (Cloud, DevOps & Technology Modernization): Proven ability to lead application management, solution design, system integration, production support, and technology modernization initiatives, supported by a working knowledge of Cloud platforms (AWS, Azure, GCP), DevOps practices, CI/CD pipelines, automation, and digital transformation strategies.
• Delivery Excellence & People Leadership: Proven ability to lead high-performing teams, manage large-scale projects and support services, ensure SLA compliance, mitigate risks, and drive continuous improvement to achieve business and operational goals.
  
  
• Guide and lead team in strategic discussion and technical developments recommendations to improve quality of software solutions and supporting infrastructure to better meet users’ needs.
• Drive effective cross-functional team collaboration to conceptualize technology solutions and services, leveraging data to drive original design ideas and decisions.
• Drive the team toward results, help with communication and make sure the work required matches the published timeline. When it doesn’t matches, make sure that planning activities occurs to reset the team or the work, and feel comfortable providing next steps.
• Ensure software engineering team is adhering to software development best practices to analyze, design, develop, test, and implement high quality technology solutions that meet the needs of the business. This includes alignment with IT standards, policies, and guidelines.
• Implement and drive adherence to quality assurance change initiatives. Foster and environment that encourages team to continually review and improve operational improvements.
• Ensure reliability and resiliency in supported technology portfolios by implementing appropriate tools and procedures to monitor, identify, and proactively remediate software stability issues before causing customer impact.
• Develop complex, long-term work schedules that enable the organization to achieve its business goals. Involves coordinating and planning dependencies across multiple teams to enable prioritized delivery of initiatives across the technology portfolio.
• Define and maintain a technology roadmap to facilitate application software development and ensure the development work is prioritized across both technical and business needs.
• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.
• Ensure the performance of skilled technical resources within the department or area of responsibility is appropriately being managed and developed through setting appropriate performance objectives for direct/indirect reports and holding individuals Team Members accountable for achieving them. Ensure appropriate corrective actions are taken, where necessary, to ensure the achievement of committed objectives.
• Clearly articulate and outline the actions needed to implement the function's strategy and technology strategy within the team; explain the relationship to the broader organization's mission , vision, and values; motivate Team Members to commit to these and to do extraordinary things to achieve area goals and commitments.
• Support the development and management of labor, software, and outside service budgets and work with leadership to report variances and make recommendations where necessary.
• Evaluate the capabilities of Team Members within the department to identify gaps and prioritize development activities. Implement formal development frameworks within the area of responsibility. Coach and mentor others to support the continued talent grown and development of the team
  
  

Job Description

Must Have Technical/Functional Skills

• Top 3 Skills for a Senior Manager – Techno-Functional Role
• Strategic Stakeholder Management & Retail Domain Knowledge: Strong ability to collaborate with business and technology stakeholders, leveraging deep Retail domain expertise to align IT initiatives with business objectives, drive governance, and support strategic decision-making
• Technical Solution Leadership (Cloud, DevOps & Technology Modernization): Proven ability to lead application management, solution design, system integration, production support, and technology modernization initiatives, supported by a working knowledge of Cloud platforms (AWS, Azure, GCP), DevOps practices, CI/CD pipelines, automation, and digital transformation strategies.
• Delivery Excellence & People Leadership: Proven ability to lead high-performing teams, manage large-scale projects and support services, ensure SLA compliance, mitigate risks, and drive continuous improvement to achieve business and operational goals.

Roles & Responsibilities

• Guide and lead team in strategic discussion and technical developments recommendations to improve quality of software solutions and supporting infrastructure to better meet users’ needs.
• Drive effective cross-functional team collaboration to conceptualize technology solutions and services, leveraging data to drive original design ideas and decisions.
• Drive the team toward results, help with communication and make sure the work required matches the published timeline. When it doesn’t matches, make sure that planning activities occurs to reset the team or the work, and feel comfortable providing next steps.
• Ensure software engineering team is adhering to software development best practices to analyze, design, develop, test, and implement high quality technology solutions that meet the needs of the business. This includes alignment with IT standards, policies, and guidelines.
• Implement and drive adherence to quality assurance change initiatives. Foster and environment that encourages team to continually review and improve operational improvements.
• Ensure reliability and resiliency in supported technology portfolios by implementing appropriate tools and procedures to monitor, identify, and proactively remediate software stability issues before causing customer impact.
• Develop complex, long-term work schedules that enable the organization to achieve its business goals. Involves coordinating and planning dependencies across multiple teams to enable prioritized delivery of initiatives across the technology portfolio.
• Define and maintain a technology roadmap to facilitate application software development and ensure the development work is prioritized across both technical and business needs.
• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.
• Ensure the performance of skilled technical resources within the department or area of responsibility is appropriately being managed and developed through setting appropriate performance objectives for direct/indirect reports and holding individuals Team Members accountable for achieving them. Ensure appropriate corrective actions are taken, where necessary, to ensure the achievement of committed objectives.
• Clearly articulate and outline the actions needed to implement the function's strategy and technology strategy within the team; explain the relationship to the broader organization's mission , vision, and values; motivate Team Members to commit to these and to do extraordinary things to achieve area goals and commitments.
• Support the development and management of labor, software, and outside service budgets and work with leadership to report variances and make recommendations where necessary.
• Evaluate the capabilities of Team Members within the department to identify gaps and prioritize development activities. Implement formal development frameworks within the area of responsibility. Coach and mentor others to support the continued talent grown and development of the team
  
  

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$100,000-$135,000 a year