Regional Manager, Release Operations

Livingston International; Dearborn (MI); Hybrid; USD 84,000 - 130,000; Full time

Job summary

Livingston is seeking a seasoned Client Service leader to oversee the regional service delivery, profitability and client retention. Reporting to the Director, Client Service, you will coach staff, drive up-sell opportunities and ensure superior client outcomes across the region.

The role requires 6+ years of experience, a Bachelor's degree, and deep knowledge of customs brokerage and CRM tools. Expect a competitive base salary and comprehensive benefits in a fast-paced, collaborative

Qualifications

• Excellent interpersonal and consultative relationship-building skills.
• Experience managing teams to achieve profitability and client retention.
• Strong data analysis and reporting to drive client satisfaction.

Responsibilities

• Train, mentor and manage staff performance to hit results.
• Deliver exceptional client service and foster strong regional relationships.
• Drive revenue, profitability and client retention while meeting regional targets.
• Analyze data and generate reports to identify trends and improve satisfaction.
• Oversee CRM usage and monitor service level statistics and KPIs.
• Develop regional processes to achieve goals and resolve issues.
• Collaborate with other departments to resolve cross-functional challenges.

Skills

Client relationship

Team leadership

Performance management

Data analysis

CRM systems

MS Office

Sales & cross-sell

Education

Bachelor's Degree

Tools

CRM tools

MS Office

Job description

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Reporting to the Director, Client Service, this position is responsible for the overall service level management for all clients within their region. Responsible for achieving team profitability, client retention, up-selling opportunities and client loyalty through performance management, training, coaching, mentoring and motivating staff.

KEY DUTIES & RESPONSIBILITIES

• Train, motivate, mentor, coach and manage the overall performance of staff members to achieve results.
• Ensures delivery of exceptional client service to foster and enhance superior client relationships within the region.
• Drive the revenue, profitability, retention, and client satisfaction to ensure the region meets or exceeds its targets. Review attainment vs. target for the region and develop corrective actions where necessary.
• Analyze data and run reports for clients within the region to identify trends and patterns, track lost business, determine and resolve root cause issues and increase client satisfaction and loyalty.
• Manage and control the use of systems and technology, such as the Customer Relationship Management (CRM) tools, to drive efficiency in all client service operations. Monitor and report service level statistics and other key performance indicators.
• Develop processes and procedures to achieve regional goals and objectives.
• Conduct root-cause analysis and create scalable solutions to resolve systemic issues or service delivery deficiencies.
• Create and foster partnerships with other internal departments to resolve cross-functional communication or cooperation difficulties.
• Assist direct reports with challenging barriers and obstacles they may encounter.
• Maintain appropriate balance between client service and up-selling activities/sales focused revenue growth.
• Attend client visits with the Client Service Mangers as required.
• Complete annual performance reviews with direct reports.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Excellent interpersonal skills. Ability to develop and maintain deep, consultative relationships with external and internal clients.
• Good communication skills (both written and verbal).
• Knowledge and experience with project management methodology and techniques.
• Excellent problem solving and conflict resolution skills.
• The ability to make and execute effective decisions based on factual content.
• Comfortable preparing and making presentations to small and large audiences.
• Ability to be self-motivated, creative and work in a challenging and stressful environment.
• Ability to prioritize, plan and schedule activities.
• Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements.
• Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools.

WORK EXPERIENCE – MINIMUM REQUIRED

6 years of related experience

EDUCATION

Required: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Leading and Developing

Inclusion and Collaboration

Customer First Focus

Agility

Accountability

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is$84,175 - $130,000 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type:Full Time

Location:MI Dearborn - US081

Nearest Major Market: Dearborn
Nearest Secondary Market: Detroit