Administrator Managed Security Services

SRI Tech solutions Inc; Chicago (IL); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

SRI Tech solutions Inc in Chicago is seeking a Senior Administrator to manage technical escalations and provide expert support. In this role, you will ensure proper communication and quick resolutions to technical issues while coordinating with various stakeholders.

The ideal candidate will have 3-5 years of experience with skills in Symantec Antivirus, Managed Security Services, and Networking. You will also be involved in service improvement programs and communication with customers.

Qualifications

• Minimum 3-5 years of experience in a relevant IT role.
• Strong knowledge of Symantec Antivirus and networking concepts.
• Experience with Managed Security Services and ITIL documentation.

Responsabilités

• Handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise where required.
• Perform root cause analysis for major incidents.

Connaissances

Symantec Antivirus - Endpoint Protection - SEP

Managed Security Services - MSS

Networking and Infrastructure

ITIL Documentation

Description du poste

SRI Techis an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.

Job Description

Key skillsrequired for the job are:As a SeniorAdministrator, you should be able to handle first point escalation for alltechnical and process issues. Provide technical subject matter expertisewherever required. Ensure proper communication and quick resolution as a crisismanager. Plan and schedule Changes, Coordinating with different stakeholders.Perform RCA for Major Incidents related to his / her tower Follow quality /security process defined for the engagement. Perform Trend analysis, identifytop few incidents and work with respective teams/individual to minimize theincidents, Hardware troubleshooting & Vendor coordination Prepare Weeklyand monthly status reports. Participate in business meetings with various stakeholders on a need basis. Take corrective actions based on the customersatisfaction surveys. Work on the service improvement programs. Effortestimation/reviews on need basis for new projects. Training of new teammembers. Able to work on Knowledge acquisition and updates to related documents

Skill and Experience Details: Minimum Experience Required: 3-5 YEARS Mandatory Skills: SymantecAntivirus - Endpoint Protection - SEP Managed Security Services - MSS,Networking and Infrastructure, ITIL Documentation Desirable Skills:Cisco IronPort Email Security Appliances Language Skills: EnglishLanguage

Additional Information

SRI Tech is an equal opportunity employer.

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