Senior Major Incident Lead (24x7 Ops)

ASM Research, An Accenture Federal Services Company; Jackson (MS); On-site; USD 78,000 - 132,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, is seeking an experienced Major Incident Manager to lead end-to-end responses for high-priority incidents across federal IT environments. You will coordinate cross-functional teams, vendors, and stakeholders, ensuring rapid triage, escalation, and service restoration.

The role requires strong ITIL 4 knowledge, ServiceNow proficiency, and the ability to communicate clearly with leadership and impacted users. A SECRET clearance and U.S.

Qualifications

• Bachelor’s degree in IT, CS, Business or related field, or equivalent experience.

Responsibilities

• Lead end-to-end response for high-priority incidents, including triage, coordination, escalation, and service restoration.

Skills

IT operations

Major incident leadership

ITIL 4

ServiceNow

Communication skills

Analytical skills

Problem solving

Escalation

Education

Bachelor's degree in IT or related

Tools

ServiceNow

Incident management tools

Job description

ASM Research, an Accenture Federal Services company, is seeking an experienced Major Incident Manager to lead end-to-end responses for high-priority incidents across federal IT environments. You will coordinate cross-functional teams, vendors, and stakeholders, ensuring rapid triage, escalation, and service restoration.

The role requires strong ITIL 4 knowledge, ServiceNow proficiency, and the ability to communicate clearly with leadership and impacted users. A SECRET clearance and U.S.