Senior Luxury Event Services Manager

Auberge Collection; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Auberge Collection’s Commodore Perry Estate in Austin seeks a Senior Event Service Manager to drive group bookings and events, maximizing revenue and upsell opportunities. You will coordinate with hotel operations to deliver exceptional service, manage BEOs, deposits, and client communications from pre- to post-convention.

This role requires strong liaison skills and familiarity with Delphi and Opera. Ideal candidates have 2+ years in event sales or hotel event services, and a bachelor’s degree

Qualifications

• Minimum two (2) years of Event Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales or an equivalent combination of education and experience.

Responsibilities

• Serve as the liaison between clients and Commodore Perry Estate delivering a luxury guest experience.
• Complete, review, and distribute BEOs and Resumes for all assigned groups including all group business and catering events as needed.
• Offer upgrade options to the guest, collect the contracted deposit(s) and obtain their client’s signature(s) on the BEOs.
• Communicate group details and changes to all hotel departments. Communicate the client’s needs and activities to ensure customer’s expectations are met.
• In collaboration with the GM, DOC and DOS, conduct pre-convention meetings with guest and hotel staff as needed, to ensure each event is positioned to meet the guest’s expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the guest that they will be receiving a satisfaction survey.
• Monitor guest room block and blocked event space to ensure the group is meeting their contractual obligations. In conjunction with the Group Reservations Coordinator, initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms.
• Communicate with the guest if there is a risk of attrition charges due to low pickup.
• Oversee and administer the payment process, in conjunction with finance, to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to guests’ payment as stipulated in the sales contract.
• Maintain booking activities in Delphi to include documenting accurate communication between the guest, hotel staff, and the accounting department.
• Assist the Director of Sales and Director of Catering with sales duties as needed including but not limited to site tours, selling catering events, etc.
• In conjunction with the Group Reservation Coordinator, ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types.
• Active participation in BEO and Resume meetings, creating excitement around the upcoming groups and providing clarification on all questions.
• Greet all clients upon arrival and make appropriate introductions to the Banquet Manager or Captain in charge of their event. Check on groups during meal functions and transitions across property and see the group off with a fond farewell.
• Foster a strong relationship with the operations teams.
• Any and all other duties as required

Skills

Event sales

Customer service

Education

Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Tools

Delphi

Opera

Job description

Auberge Collection’s Commodore Perry Estate in Austin seeks a Senior Event Service Manager to drive group bookings and events, maximizing revenue and upsell opportunities. You will coordinate with hotel operations to deliver exceptional service, manage BEOs, deposits, and client communications from pre- to post-convention.

This role requires strong liaison skills and familiarity with Delphi and Opera. Ideal candidates have 2+ years in event sales or hotel event services, and a bachelor’s degree