Senior Loyalty & Promotions Strategy Architect

EPAM Systems; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

EPAM Systems is looking for a driven Loyalty & Promotions Consultant to join Empathy Lab in North America, a fast-growing creative agency designed for the modern Chief Marketing Officer and backed by our global engineering and digital services organization.

In this role, you will support the design and delivery of loyalty programs, promotion strategies, membership experiences and subscription models that drive measurable growth for major brands across Quick Service Restaurants (QSR), Retail,

Qualifications

• 5+ years of relevant experience in consulting, agency or client-side marketing roles.
• Strong analytical and problem-solving skills with a creative approach to business challenges.
• Clear written and verbal communication; ability to translate complex ideas into accessible insights.
• Willingness to travel occasionally for client or team needs.
• QSR industry experience preferred; Retail/CPG/Travel & Hospitality experience is a strong plus.

Responsibilities

• Support the development of client recommendations across loyalty programs, offer strategies, membership experiences and subscription models.
• Contribute to end-to-end program design, including strategic options, business cases, economics and go-to-market approaches.
• Collaborate with data, experience design, digital product and delivery teams to support the execution of integrated client projects.
• Prepare materials, analyses and points of view that help account teams align solutions to client needs.
• Support new business development efforts, including research, proposal content and pitch materials.
• Research and draft proposal content, pitch materials and RFP responses under the guidance of senior team members.
• Co-author research, articles and points of view that support the practice's thought leadership in loyalty and promotions.
• Represent the practice at industry events, webinars and forums to build visibility and expertise.
• Help cultivate relationships with external platform partners on practice-related initiatives.
• Partner closely with senior consultants and practice leads to learn and apply emerging approaches in loyalty and promotions strategy.

Skills

QSR experience

Loyalty programs

Promotions

Subscription models

Consulting experience

Analytical skills

Communication skills

Travel willingness

Job description

EPAM Systems is looking for a driven Loyalty & Promotions Consultant to join Empathy Lab in North America, a fast-growing creative agency designed for the modern Chief Marketing Officer and backed by our global engineering and digital services organization.

In this role, you will support the design and delivery of loyalty programs, promotion strategies, membership experiences and subscription models that drive measurable growth for major brands across Quick Service Restaurants (QSR), Retail,