Senior Logistics Specialist

RXO Inc.; Bolingbrook (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

401(k) match

Health insurance

Job summary

RXO Inc. is looking for aSenior Specialist, Logistics in Bolingbrook to monitor daily operations, coordinate with customers and drivers, and maintain data entry for shipments. The role involves extensive phone and email contact and ensuring smooth freight solutions for Expedite customers.

Qualification includes at least 2 years in customer service, with strong multitasking and organizational abilities. A high school diploma or equivalent is required; call center experience is a plus.

Qualifications

• 2 years of experience in a customer service role resolving issues and responding to customer requests.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Experience in a call center environment.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Maintain phone communication between external customers and contracted drivers/couriers.
• Assist contracted drivers with delivery issues.
• Resolve any customer or driver issues, complaints, and answer questions.
• Monitoring progress of shipments.
• System data entry tasks including customer charges, driver day, and carrier pay.
• Assign drivers to shipments.
• Secure additional freight.
• Update customer portals.
• Additional duties as requested.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $23.00 an hour. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As the Senior Specialist, Logistics at RXO, you are responsible for monitoring all operations daily workload including but not limited to customer relations, bidding available freight, monitoring drivers, delivery and routing issues with external customers and contracted drivers. This position involves heavy phone and email contact between external customers and contracted drivers and carriers. In addition, the position is responsible for data entry tasks. You will have a starring role in helping us continue to provide daily freight solutions for our Expedite customers.

What your day-to-day will look like:

• Maintain phone communication between external customers and contracted drivers/couriers


• Assist contracted drivers with delivery issues


• Resolve any customer or driver issues, complaints, and answer questions


• Monitoring progress of shipments


• System data entry tasks including customer charges, driver day, and carrier pay.


• Assign drivers to shipments


• Secure additional freight


• Update customer portals


• Additional duties as requested

At a minimum, you will need:

• 2 years of experience in a customer service role resolving issues and responding to customer requests

It would be great if you also have:

• High school diploma or equivalent


• Experience in a call center environment


• Strong customer service skills and the ability to satisfactorily resolve issues


• Solid ability to multitask with exceptional organizational skills


• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay


• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave


• 401(k) retirement plan with up to 5% company match


• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity


• Employee Assistance Program (EAP)


• Tuition reimbursement, adoption assistance


• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account


• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.