Senior Loan Servicing Specialist- Escrow Administration

BayVanguard Bank; Dundalk (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

BayVanguard Bank is seeking a Senior Loan Servicing Specialist – Escrow Administration to join our Loan Servicing team. The role focuses on comprehensive escrow account administration, including analyses, tax and insurance disbursements, account reconciliation, and regulatory compliance.

The ideal candidate has extensive mortgage servicing knowledge, strong analytical abilities, and can independently manage complex servicing tasks in a fast-paced banking environment.

Qualifications

• Minimum of five years of experience in mortgage servicing or loan operations.
• Experience performing escrow analyses, tax and insurance disbursements, and reconciling escrow accounts.
• Knowledge of loan servicing systems, financial transactions, and exception management.
• Working knowledge of RESPA, Regulation X, and applicable servicing requirements.

Responsibilities

• Administer and oversee the Bank's escrow accounts and analyses.
• Execute tax and insurance disbursements and monitor timing for compliance.
• Perform escrow account reconciliations and resolve discrepancies.
• Ensure regulatory compliance and strong internal controls within servicing.
• Support general loan servicing operations as an escrow specialist.

Skills

Escrow administration

Mortgage servicing

Regulatory compliance

Analytical thinking

Attention to detail

Communication

Time management

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate degree in accounting/finance/business

Tools

Excel

Word

Outlook

Loan servicing systems

Third-party vendor systems

Job description

Position: Senior Loan Servicing Specialist – Escrow Administration

Department: Loan Servicing

Reports To: Vice President, Loan Servicing Manager

osition Type: Full-Time

Work Arrangement: On-Site (In-Person)

Summary:

BayVanguard Bank is seeking an experienced, detail-oriented, and highly motivated Senior Loan Servicing Specialist – Escrow Administration to join our Loan Servicing team.

This position is responsible for the comprehensive administration and oversight of the Bank's loan escrow accounts, with primary accountability for escrow analysis, real estate tax and insurance disbursements, account reconciliation, regulatory compliance, and exception management.

The ideal candidate will possess extensive knowledge of mortgage servicing and escrow administration, strong analytical and problem-solving abilities, and the capacity to independently manage complex servicing functions in a fast-paced, deadline-driven banking environment.

The Senior Loan Servicing Specialist will serve as the Bank's primary escrow administration resource, ensuring the accuracy, efficiency, and regulatory compliance of escrow-related activities while providing support for general loan servicing operations.

Job Requirements:

• High school diploma or equivalent required; associate degree in accounting, finance, business administration, or a related field preferred.
• Minimum of five years of experience in mortgage servicing, loan servicing, or banking operations, including substantial hands-on escrow administration experience.
• Demonstrated experience independently performing escrow analyses, administering tax and insurance disbursements, and resolving escrow account discrepancies.
• Experience with loan servicing systems, financial transactions, account reconciliations, and exception management.
• Working knowledge of RESPA, Regulation X, and applicable mortgage servicing and escrow administration requirements.

Knowledge, Skills, and Abilities:

• Comprehensive understanding of escrow account administration, analysis, reconciliation, and disbursement processes.
• Strong analytical and problem-solving skills, with the ability to independently research and resolve complex servicing issues.
• Exceptional attention to detail and accuracy in financial transactions and account maintenance.
• Excellent organizational and time-management skills, with the ability to prioritize competing responsibilities and meet regulatory deadlines.
• Strong written and verbal communication skills, including the ability to clearly explain escrow-related matters to borrowers and internal stakeholders.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to effectively navigate loan servicing platforms and third-party vendor systems.
• Demonstrated ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Strong commitment to regulatory compliance, internal controls, operational efficiency, and customer service.
• Ability to work collaboratively across departments while maintaining accountability for assigned functions.

Preferred Qualifications

• Previous experience serving as the primary administrator or subject matter expert for a financial institution's escrow portfolio.
• Experience with both residential mortgage and commercial real estate loan servicing.
• Experience managing annual escrow analysis cycles and coordinating tax and insurance service providers.
• Experience performing escrow-related general ledger reconciliations and resolving complex account exceptions.
• Familiarity with banking regulatory examinations, internal audits, and loan servicing compliance reviews.
• Experience developing or improving escrow administration procedures and operational workflows.

Performance Expectations

The successful candidate will demonstrate:

• Consistent accuracy and timeliness in escrow analyses, payment adjustments, and disbursements.
• Effective management of tax and insurance obligations to minimize penalties, delinquencies, and coverage lapses.
• Timely reconciliation and resolution of escrow discrepancies and outstanding exceptions.
• Adherence to applicable regulatory requirements and established Bank policies.
• Proactive identification of operational risks and opportunities for process improvement.
• Strong ownership, accountability, and independent management of the escrow administration function.
• Professional and responsive service to borrowers, vendors, and internal departments.
  

BayVanguard Bank is an Equal Opportunity Employer and gives full consideration to all qualified applicants and does not discriminate on the basis of any protected class or trait including race, religion, color, sex, sexual orientation, gender identity, national origin, disability or veteran status.