Loan Servicing Escrow Specialist I

Happy State Bank; Conway (AR); On-site; USD 35,000 - 52,000; Full time

Job summary

Happy State Bank in Conway, AR is seeking a Loan Servicing Escrow Specialist I to monitor and maintain loan escrow accounts and collateral for insurance and tax requirements. You will serve as a liaison between the bank, lending staff, and third-party vendors to resolve escrow processing issues.

The role includes updating processing systems, preparing batch entries for disbursements, reviewing insurance tracking, and generating annual escrow statements.

Qualifications

• High school or GED; on-the-job training or specialized schooling in a related area.
• Two years related experience and/or training, or equivalent combination of education and experience.
• Ability to perform essential duties with accuracy and attention to detail.

Responsibilities

• Monitors escrow accounts and remittance timing to agencies.
• Updates processing system and prepares batch entries for disbursements.
• Reviews insurance tracking requirements and notices.
• Balances pass-through accounts for escrow agents.
• Liaises with bank staff and third-party vendors to resolve escrow issues.
• Generates and reviews annual escrow statements for customers.

Skills

10-Key data entry

Alphanumeric data entry

Accounting

Spreadsheet

Word processing

Typing

Database

Education

High school or GED plus specialized schooling or on-the-job training

Tools

Accounting Software

Spreadsheet Software

Word Processing Software

Database Software

Job description

Operations Center 2
Conway, AR 72032, USA

Description

GENERAL DESCRIPTION OF POSITION

The Loan Servicing Escrow Specialist I monitors and maintains loans with escrow accounts and applicable collateral for insurance and tax requirements. This position serves as a liaison between the bank, lending staff, and third party escrow, tax, and insurance vendors to resolve discrepancies and issues related to escrow processing and/or insurance/tax tracking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors escrow accounts to ensure timely remittance of payment to applicable agencies.
• Updates bank processing system and prepares batch entries for disbursement of payment to various agencies.
• Reviews insurance tracking requirements to ensure timely receipt of insurance notifications.
• Balances pass thru accounts related to escrow agents.
• Serves as liaison between bank, lending staff, and 3rd party vendors to resolve discrepancies and issues related to escrow processing.
• Generates and reviews annual escrow statements mailed to customer for accuracy.
• Serves as back up for other areas of the department as requested by upper management.
• Maintains insurance force placement requirements and requests.
• Tracks real estate collateral tax requirements and requests.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Advanced: 10-Key, Alphanumeric Data Entry

Intermediate: Accounting, Spreadsheet, Word Processing/Typing

Basic: Contact Management, Database

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

Highly repetitive, moderately physical. Highly repetitive type of work which requires somewhat diversified physical demands of the employee.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

• Two (2) years of related experience and/or training
• Must be able to work well independently, as well as in a team environment
• Professional communication skills both written and verbal

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.