Senior Loan Customer Care Specialist

Seacoast Bank; The Villages (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Seacoast Bank in Florida is seeking a Loan Customer Service Specialist to handle inquiries, payments and account servicing for loan customers. You will resolve issues, document interactions, and support teammates while maintaining compliance with banking regulations.

Ideal candidates bring strong communication, problem-solving skills and experience in loan servicing. Expect a fast-paced environment with focus on accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 5+ years in customer service, with a minimum of 3 years in banking or loan servicing.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and loan servicing systems.

Responsibilities

• Respond to inbound calls and emails from customers regarding loan accounts, payment options, payoff requests, and general inquiries.
• Provide clear and accurate information about loan terms, interest rates, payment schedules, and account status.
• Assist customers with troubleshooting online payment systems and account access issues.
• Process payment arrangements, payoff quotes, and account updates in accordance with company policies.
• Document all customer interactions in the system accurately and timely.
• Escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Ensure compliance with federal and state lending regulations, privacy laws, and internal procedures.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction scores.
• De-escalate customer calls as needed.

Skills

Customer service

Banking experience

Loan servicing

MS Office

Problem solving

Education

High school diploma

Associate degree

Tools

Loan servicing systems

Job description

Seacoast Bank in Florida is seeking a Loan Customer Service Specialist to handle inquiries, payments and account servicing for loan customers. You will resolve issues, document interactions, and support teammates while maintaining compliance with banking regulations.

Ideal candidates bring strong communication, problem-solving skills and experience in loan servicing. Expect a fast-paced environment with focus on accuracy and customer satisfaction.