Senior Loan Resolutions Lead - Collections & Process

TDECU; Post Oak (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

TDECU in Texas is looking for a Loan Resolution Support Specialist to assist the management team and provide support to Loan Resolution staff. This role involves communication with members, determining payment capabilities, and educating team members on services. A high school diploma and preferred collection experience are required. Strong interpersonal skills and knowledge of Microsoft Office are crucial for success. Join TDECU to contribute to a positive member service atmosphere.

Qualifications

• Collection experience is preferred.
• Strong interpersonal communication skills and leadership skills.
• Knowledge of relevant software including Microsoft Word and Excel.

Responsibilities

• Assist management team and provide support to Loan Resolution staff.
• Determine the member's willingness and ability to pay.
• Educate team and members on TDECU services.

Skills

Strong interpersonal communication skills

Leadership Skills

Knowledge of Microsoft Office

Effective time management

Knowledge of CBS MOS call model skills

Education

High school diploma or equivalent

Job description

TDECU in Texas is looking for a Loan Resolution Support Specialist to assist the management team and provide support to Loan Resolution staff. This role involves communication with members, determining payment capabilities, and educating team members on services. A high school diploma and preferred collection experience are required. Strong interpersonal skills and knowledge of Microsoft Office are crucial for success. Join TDECU to contribute to a positive member service atmosphere.