Senior Loan Operations Manager

TruNorth Bank; Holbrook (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

TruNorth Bank in Holbrook, MA is seeking a Loan Servicing Manager to oversee daily loan operations, manage a team, and ensure compliance with regulatory requirements.

The ideal candidate will have at least 15 years of loan operations experience and strong problem-solving skills. Responsibilities include managing escrow processes and leading service improvements to enhance customer satisfaction.

Qualifications

• Minimum 15 years directly related loan operations experience.
• Minimum 5-10 years’ experience managing a varied skill-level team.
• Thorough knowledge of Bank operations required.

Responsibilities

• Oversee daily activities of supervised staff in loan operations.
• Manage escrow processes for all loan product lines.
• Develop team members through training and feedback.

Skills

Attention to detail

Problem-solving skills

Ability to analyze exception reports

Strong team collaboration

Self-directed work ethic

Education

High school diploma or equivalent

Tools

COCC system

Crystal Reports

Job description

TruNorth Bank in Holbrook, MA is seeking a Loan Servicing Manager to oversee daily loan operations, manage a team, and ensure compliance with regulatory requirements.

The ideal candidate will have at least 15 years of loan operations experience and strong problem-solving skills. Responsibilities include managing escrow processes and leading service improvements to enhance customer satisfaction.