Senior Loan Operations Administrator

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries

401k matching program

Medical and dental insurance

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bancorporation is seeking a Senior Loan Operations Administrator to manage the lifecycle of SBA loans. This role requires coordinating with various teams to ensure compliance and timely closure of loans.

Ideal candidates have over 5 years of SBA processing experience and strong analytical skills. The position also offers a chance to mentor staff and improve operational efficiency, with great benefits and an inclusive company culture.

Qualifications

• 5+ years of SBA loan processing and closing experience.
• Strong knowledge of SBA SOP and lending regulations.
• Ability to manage high-volume, deadline-driven workloads.

Responsibilities

• Manage full lifecycle of SBA loan transactions.
• Ensure compliance with SBA SOP and regulatory requirements.
• Coordinate with multiple parties for timely loan closings.

Skills

SBA loan processing and closing

Strong analytical skills

Problem-solving skills

Organizational skills

Mentorship ability

Education

High school diploma

Job description

Job Title: Senior Loan Operations Administrator

Location: Block 23

What you’ll do:

The Senior SBA Loan Administrator is responsible for managing the full lifecycle of SBA and complex commercial loan transactions, including processing, documentation, closing, and funding. This role ensures strict adherence to SBA Standard Operating Procedures (SOP), regulatory requirements, and bank policies, with a primary focus on protecting the SBA guaranty and maintaining strong collateral integrity. This position serves as a key operational partner to Relationship Managers, Portfolio Managers, Credit, Legal, Documentation, and Loan Servicing teams, while acting as a central point of coordination with external parties including CDCs, title and escrow companies, and legal counsel. The Senior SBA Loan Administrator also supports team development by mentoring junior staff and contributing to process standardization and efficiency.

Loan Structuring, Processing & Closing Execution

• Manage end-to-end processing and closing of SBA 7(a), 504, and Express loans, as well as related commercial loan products
• Analyze loan approvals to determine appropriate due diligence, documentation requirements, and closing structure
• Coordinate with Relationship Managers, CDCs, legal counsel, title/escrow, and internal partners to facilitate timely closings
• Direct preparation of loan documentation and ensure alignment with credit approval, SBA SOP, and program eligibility requirements
• Lead borrower and counterparty communication to obtain and validate required documentation

SBA Compliance & Risk Management

• Ensure all transactions are executed in compliance with SBA SOP, regulatory requirements, and internal credit policy
• Validate eligibility requirements to preserve SBA guaranty integrity
• Review collateral structure, lien priority, insurance coverage, and third-party reports to ensure proper risk positioning
• Maintain complete, accurate, and audit-ready loan files that meet internal and SBA audit standards

Funding, Disbursement & Loan Boarding

• Coordinate and execute loan closings, including preparation of funding packages and settlement review
• Book and fund loans in core systems, ensuring accuracy of terms, conditions, and financial details
• Process disbursements, wires, and vendor payments in accordance with closing instructions
• Ensure all fees and closing costs are accurately calculated, collected, and reconciled
• Deliver complete loan packages for boarding and partner with Loan Servicing for seamless handoff

Post-Closing & Portfolio Support

• Monitor post-closing requirements, including trailing documents, collateral perfection, and SBA-specific conditions
• Track and resolve exceptions to ensure compliance and avoid guaranty risk
• Support ongoing portfolio management through covenant monitoring, UCC tracking, and financial reporting requirements

Leadership & Operational Excellence

• Serve as a subject matter expert on SBA lending and complex loan structures
• Provide training, mentorship, and guidance to Loan Administrators and junior staff
• Identify process improvement opportunities to enhance efficiency, quality, and risk controls
• Partner with leadership on standardization initiatives across loan operations

What you’ll need:

• 5+ years of SBA loan processing and closing experience (7(a), 504, Express required)
• High school diploma required.
• Strong working knowledge of SBA SOP, lending regulations, and loan documentation practices
• Experience with complex commercial loan structures and multi‑party transactions
• Proven ability to manage high‑volume, deadline‑driven pipelines with minimal oversight
• Strong analytical, organizational, and problem‑solving skills
• Demonstrated ability to mentor and develop team members

Benefits you’ll love:

We offer all the important things you’d want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learn the ins and outs of how successful companies operate and manage their finances, and gain invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands – Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank – that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602‑386‑2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation