Senior Loan Fulfillment Specialist

Happy Money; United States; Teletrabalho; USD 48 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

Monthly bonus

401k with matching contribution

PTO, sick leave, vacation

12 weeks parental leave

Disability & life insurance

Remote tech stipend

Fully distributed workforce

Resumo da oferta

Happy Money is seeking a Senior Loan Fulfillment Specialist to manage loan application workflows from submission to decisioning, ensuring accuracy, timeliness, and regulatory compliance. You will communicate proactively with applicants and collaborate with internal teams to deliver a positive Applicant journey.

The role emphasizes professionalism, responsiveness, and adherence to quality standards, with a fully remote U.S.-based work setup and a 9AM–6PM EST main shift.

Qualificações

• 2+ years of experience in a loan origination environment.
• Able to handle large application volumes with accuracy.
• Juggle application/case work with inbound calls.
• Strong attention to detail and time management.
• Clear written and verbal communication.
• Adaptability to changing priorities and process updates.
• Team collaboration and accountability.
• Problem solving and escalation judgment.

Responsabilidades

• Process applications as assigned.
• Handle Applicant calls with care, accuracy, and urgency.
• Review, validate, and process documents for compliance and accuracy.
• Daily follow-up outreach to pending applicants.
• Review active pipelines with new documentation.
• Escalate to Fraud Team if needed within 24 hours.
• Adhere to shift breaks and schedule.
• Maintain high efficiency, quality, and deadlines while mitigating risk.
• Identify risks or fraud indicators and take action.
• Collaborate with fraud, BPO, and operations teams on processes.
• Identify gaps and propose workflow improvements.
• Share feedback and insights for continuous improvement.

Conhecimentos

Loan origination experience

Attention to detail

Time management

Communication skills

Team collaboration

Descrição da oferta de emprego

ABOUT HAPPY MONEY

Happy Money is a consumer finance company that empowers people to achieve their goals through simple, transparent loans funded by trusted financial institutions. Through its proprietary lending platform, Hive, Happy Money delivers a fully digital experience that simplifies borrowing for consumers and helps credit unions, banks and asset managers diversify balance sheets and scale with confidence.

Happy Money’s end-to-end loan origination and participation programs provide partners with turnkey access to high-performing assets, underpinned by disciplined credit expertise and robust risk management. Together with its lending partners, Happy Money has originated more than $6.5 billion in loans to help nearly 350,000 people take greater control of their financial futures. Learn more at happymoney.com. View our Employee Privacy Policy here.

Happy Money is a 100% fully distributed company. Remote work doesn’t mean less work, we work full-time jobs and show up to them fully every day.

ABOUT THE ROLE

Role: Hourly, Full-time
Main Work Shift: 9AM - 6PM EST (occasional weekends)
Training Work Shift: 8AM - 5PM PST / 11AM - 8PM EST (~6 weeks)
Pay: $48,000 - $55,000 (annualized based on 40-hour work weeks)
Work Location: Fully Remote within U.S.A. but must be able to work Main Work Shift hours.
Visa Sponsorship: Not Available

Our Senior Loan Fulfillment Specialists are responsible for managing loan application workflows from submission to decisioning, ensuring accuracy, timeliness and compliance with internal and regulatory standards. The role requires proactive communication with applicants, collaboration with internal teams, and strict adherence to performance and quality standards.

This role plays a key part in shaping the Applicant experience. Loan Fulfillment Specialists are expected to bring professionalism and positivity to every interaction, ensuring our Applicants feel supported, understood, and confident throughout the process.

RESPONSIBILITIES

Core Responsibilities

• Process applications as assigned.
• Handle Applicant calls with care, accuracy, and urgency - demonstrating our core values of Love, Trust, and Hustle in every interaction to ensure applicants feel supported and informed.
• Review, validate, and process critical documents such as proof of income and identification, to ensure compliance, authenticity, and accuracy prior to decisioning.
• Daily follow-up outreach (phone call and email) to applicants whose applications are pending documentation or information to be approved.
• Reviewing applications in their active pipelines that have received new documentation or other information provided by the applicant.
• Follow-up on applications that have been escalated for Fraud Team review and have not been responded to within 24 hours.
• Adhere to Genesys schedule for breaks, lunches and other assigned activities.
• Maintain high levels of efficiency, quality, and speed while reviewing loan applications, ensuring deadlines and SLAs are consistently met without increasing risk exposure
• Proactively identify potential risks, inconsistencies, or fraud indicators within applications and take appropriate action to mitigate exposure
• Collaborate cross-functionally with fraud, BPO, and operations teams to ensure alignment on processes, procedures, and decisioning
• Identify process gaps or inefficiencies and propose actionable solutions to improve workflow, scalability, and overall performance
• Contribute to continuous improvement initiatives by sharing feedback, trends, and insights from day-to-day processing activities

Team Participation

• Monitor and quickly respond to Slack updates and follow-up requests.
• Attend Team Huddles, meetings and training as scheduled.

Training and Compliance

• Complete all BVS training assignments as required by the Compliance Team.
• Review QA scorecards and dispute findings as needed.

ABOUT YOU

• 2+ years of experience working in a loan origination environment
• Comfortable handling large application volumes while maintaining accuracy
• Comfortable juggling application/case work with inbound phone calls
• Strong attention to detail and time management.
• Clear written and verbal communication.
• Adaptability to changing priorities and process updates.
• Team collaboration and accountability.
• Problem solving and escalation judgment.
• A positive, can-do mindset and curiosity about how your work impacts the Applicant journey

BENEFITS & PERKS

• Generous medical, dental, and vision insurance options
• Eligible for monthly bonus
• 401k Plan with a matching contribution
• Generous PTO including sick leave, vacation, volunteer, and more
• 12 Weeks Paid Parental Leave
• Company-paid short & long term disability and life insurance
• Monthly tech stipend to help cover expenses for remote work
• Happy Money is a 100% fully distributed workforce

Base Salary Range

$48,000—$55,000 USD