Senior Living Solutions Advisor

Tharp Consulting; South Fayette Township (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Tharp Consulting is seeking a Retirement Living Sales Counselor to support older adults and their families in choosing the right living option. The role focuses on relationship-based conversations to assess needs and guide decisions about independent living and community services.

You will build rapport with families, educate them on housing options, coordinate visits, and liaise with internal teams to ensure a smooth resident experience from first inquiry through move-in.

Qualifications

• Customer-focused mindset with empathy and strong interpersonal skills.
• Excellent communication skills and ability to explain services clearly.
• Enthusiasm for helping seniors explore housing and lifestyle options.
• Integrity-driven, resident-first approach and commitment to quality of life.
• Strong lead management and follow-up capabilities.

Responsibilities

• Connect with prospective residents and assess needs through relationship-based conversations.
• Educate families about independent living and available community services.
• Build rapport, follow up on leads, and guide individuals through the decision-making process.
• Coordinate and facilitate community visits.
• Communicate with internal community teams to ensure smooth resident experience.
• Provide compassionate, timely support from first inquiry through move-in.

Skills

Customer-focused

Interpersonal skills

Communication skills

Lead follow-up

Job description

Tharp Consulting is seeking a Retirement Living Sales Counselor to support older adults and their families in choosing the right living option. The role focuses on relationship-based conversations to assess needs and guide decisions about independent living and community services.

You will build rapport with families, educate them on housing options, coordinate visits, and liaise with internal teams to ensure a smooth resident experience from first inquiry through move-in.