Senior Living Sales Lead: Occupancy & Move-In

Sunrise Senior Living; Cupertino (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

Sunrise Senior Living in Cupertino, CA seeks an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue while ensuring a smooth move-in experience for new residents.

You will maintain prospect records, assist in lead follow-up, and coordinate resident assessments with clinical leadership, contributing to a positive resident experience and a strong community presence for Sunrise Senior Living.

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update prospect records in the CRM system.
• Support lead follow-up through call-outs, call-ins, and presentations.
• Assist in setting and tracking sales goals.
• Prepare move-in paperwork and administrative files.
• Coordinate resident assessments with clinical leadership.
• Facilitate Resident Agreement signings and review move-in packets.
• Ensure suites are ready using the Suite Readiness Checklist.
• Welcome and orient residents and families on Move-In day.
• Support on-site sales and marketing events.
• Maintain ongoing communication with prospects and families.

Skills

Sales support

Customer service

Phone skills

Presentation skills

Communication

Organization

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Sunrise Senior Living in Cupertino, CA seeks an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue while ensuring a smooth move-in experience for new residents.

You will maintain prospect records, assist in lead follow-up, and coordinate resident assessments with clinical leadership, contributing to a positive resident experience and a strong community presence for Sunrise Senior Living.