Senior Living Sales Counselor

Mental Health Association of Rochester; South Versailles Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Mental Health Association of Rochester is seeking a Retirement Living Sales Counselor to help older adults and their families explore senior living options. This resident-first, mission-driven role involves understanding prospect needs, explaining services, coordinating visits, and guiding families with compassion and integrity.

Key responsibilities include building relationships with referral partners, following up with prospects, and maintaining accurate sales records.

Qualifications

• Sales or customer-service experience preferred.
• Strong communication, relationship-building and a compassionate approach to senior care.

Responsibilities

• Understand prospect needs.
• Explain independent living and care services.
• Coordinate community visits.
• Guide families through decision-making with compassion and integrity.
• Build relationships with referral partners.
• Follow up with prospects.
• Maintain accurate sales records.
• Collaborate with community teams to deliver a welcoming and respectful experience while supporting occupancy goals.

Skills

Communication

Relationship building

Compassionate approach

Job description

We are seeking a Retirement Living Sales Counselor to assist older adults and their families in exploring senior living options.

In this resident-first, mission-driven role, you will

• understand prospect needs
• explain independent living and care services
• coordinate community visits
• guide families through decision-making with compassion and integrity

Key responsibilities include

• building relationships with referral partners
• following up with prospects
• maintaining accurate sales records

Collaborate with community teams to deliver a welcoming and respectful experience while supporting occupancy goals.

Qualifications include

• sales or customer-service experience (preferred)
• Skills required encompass strong communication, relationship-building, and a compassionate approach to senior care. Join an organization dedicated to enhancing seniors’ quality of life and offering growth opportunities across healthcare, hospitality, and senior living operations.