Senior Living Resident Services Coordinator

CCH; Houston (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

CCH in Houston, TX is seeking a Social Services Coordinator to help senior residents maintain independence and dignity in age-in-place living. You will answer questions, address concerns, and connect residents to meals, housekeeping, transportation, personal services, financial assistance, counseling, and other social supports.

Reporting to the Associate Director of Resident Services, you will assess resident needs, facilitate activities, arrange support groups, advocate within HUD guidelines,

Qualifications

• Highschool Diploma or GED required.
• Bachelor's degree in social work, psychology or related field strongly preferred.
• Professional Service Coordinator (PSC) designation preferred.
• Experience in an affordable housing environment preferred.
• Demonstrated ability to serve with integrity, professionalism, and confidentiality.
• Demonstrated working knowledge of supportive services and other community resources.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents.
• Proficient with Microsoft Office 365 and ability to quickly learn the organization’s other systems.

Responsibilities

• Contribute to caring and positive working and living environments for all employees and residents.
• Build rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully.
• Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible.
• Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months.
• Identify, develop and facilitate/ attend 90% of resident activities per month.
• Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community.
• Assist residents with acquiring In Home Support Services where appropriate and available.
• Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff.
• When appropriate, communicate with family members.
• Within parameters of HUD and other regulatory requirements, advocate for individual residents without compromising their privacy or the rights of others.
• Model and promote courteous, respectful, and non-confrontational communication skills.
• Educate peers and others about the special needs of the resident population.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Leadership

Problem-solving

Organizational skills

Conflict resolution

Time management

Education

Bachelor's degree in social work, psychology or related field

Highschool Diploma or GED

Professional Service Coordinator (PSC) designation

Tools

Microsoft Office 365

Job description

CCH in Houston, TX is seeking a Social Services Coordinator to help senior residents maintain independence and dignity in age-in-place living. You will answer questions, address concerns, and connect residents to meals, housekeeping, transportation, personal services, financial assistance, counseling, and other social supports.

Reporting to the Associate Director of Resident Services, you will assess resident needs, facilitate activities, arrange support groups, advocate within HUD guidelines,