Senior Living Resident Experience Partner

Merrill Gardens; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free daily meals

401(k) with company match

Tuition reimbursement

Employee Assistance Program (EAP)

Pet insurance

Advance Pay

Opportunities for advancement

Job summary

Merrill Gardens in New Bern is seeking Resident Experience Partners to support residents on their wellness journey and deliver exceptional customer service within our community. As a full-time or part-time member, you will assist with activities, dining, housekeeping, and daily living tasks, while upholding our HERO standards and commitment to dignity.

We offer competitive pay, benefits, and growth opportunities, including tuition reimbursement, EAP, and advance pay; join a stable, family-owned

Qualifications

• High school diploma required; college degree or equivalent preferred.
• One or two years related experience, training, or equivalent combination.
• Senior living experience preferred.
• Must be at least 18 years of age.
• Must have valid driver’s license.

Responsibilities

• Support smooth, efficient community operations by providing a high level of customer service to residents and assisting your community team members by achieving the HERO program standards.
• Assist Active Living Program Director with all social activities in and out of the community; deliver vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering, and special interest activities.
• Assist residents with activities of daily living including dressing, meals, laundry, and general care.
• Help satisfy customer-driven requests for services outside the community, coordinating delivery of products and services.
• Ensure meals are delivered efficiently; assist in meal preparation and dining service as directed by the Chef.
• Maintain cleanliness and organization in dining, housekeeping, and common areas.
• Assist in physical upkeep and maintenance of interiors and exteriors in accordance with safety codes.
• Greet visitors at the Front Desk, answer the phone, and maintain the front office area.
• Perform other duties as assigned.

Skills

Customer service

Education

High school diploma

College degree or equivalent preferred

Job description

Senior Living Resident Experience Partner

Are you passionate about working with seniors? Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity? If so, we may have the perfect opportunity for you! Truewood by Merrill, New Bern is currently accepting applications for Resident Experience Partners to help support residents within our beautiful community residents call home.

If you are a compassionate, caring, responsible, and honest individual who genuinely loves working with the senior population, we would love the opportunity to speak with you!

Family means everything to us. From the communities we create to the connections we make with residents, everything we do is rooted in our history as a fifth-generation family business.

We build on that family with the people we hire and the teams they form. As a family company, we can do things differently and for the past 30 years our long-term commitment to team members has been unsurpassed.

We offer our full-time employees:

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).

• Company-paid Employee Assistance Program (EAP)

• Paid time off – 7 holidays, and 11 vacation days.

• Free daily meal every shift.

• 401(k) with company match and immediate vesting!

• Tuition reimbursement for career growth.

• Company-paid short & long-term disability insurance.

• Pet insurance and team member discounts.

• Advance Pay benefit – access wages before payday.

• A stable, growing company with opportunities for advancement!

We offer our part-time employees:

• Free daily meal every shift.

• 401(k) with company match and immediate vesting!

• Company-paid Employee Assistance Program (EAP)

• Tuition reimbursement for career growth.

• Pet insurance and team member discounts.

• Advance Pay benefit – access wages before payday.

• A stable, growing company with opportunities for advancement!

Our Resident Experience Partners are responsible for:

• Support smooth, efficient community operations by providing a high level of customer service to residents and assisting your community team members by achieving the standards as outlined in the HERO program.

• Activities – Assists the Active Living Program Director with all social activities in and out of the community. Help conduct activities that deliver vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering, and special interest activities based on resident needs and input.

• Care – Assist residents with activities of daily living including dressing, meals, laundry, and general care.

• Concierge – Helps satisfy customer-driven requests for services that are typically found outside the community. This process includes all activities from the initial receipt of request to coordination and delivery of the product and service.

• Dining – Whether in the dining room or providing room service, responsible for ensuring residents are receiving meals efficiently. Maintains the Standards of Excellence established by Merrill Gardens for cleanliness, customer service, and proper deliver in an organized and timely fashion. Assist in the preparation of breakfast, lunch, and dinner meals as well as special events as directed by the Chef. Performs various kitchen cleaning and storage activities.

• Housekeeping – Upkeep of resident apartments and common areas throughout the community to ensure all areas are clean, neat, sanitary and safe for residents, guests, and team members.

• Maintenance – Assists in the physical upkeep and maintenance of both interior and exterior building(s) and surrounding property. The goal is to maintain the building and its furnishings and finishes in good repair and ensure all systems follow applicable safety and fire regulations and federal, state, and local codes.

• Reception – Provides the first impression visitors have of Front Desk and is responsible for greeting visitors, answering the telephone, and maintaining the front office area in a neat and organized manner.

• Other duties as assigned.

If you are someone with:

• High school diploma required, college degree or equivalent preferred.

• One or two years related experience, training, or equivalent combination of education and experience.

• Senior living experience preferred.

• Must be at least 18 years of age.

• Must have valid drivers license (commercial driver’s license, as applicable)

Actual pay rate within stated pay range is determined based on relevant factors in compliance with state and local wage laws. This range reflects what we reasonably expect to pay upon hire.

Physical Requirements:

This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.

Merrill Gardens is an Equal Opportunity Employer