Leasing & Move In Specialist

Experience Senior Living; Cape Coral (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Experience Senior Living in Florida is seeking a Leasing & Move-In Specialist to guide new and transferring residents through move-in logistics, tours, and onboarding. You will be the primary resource for questions, coordinate apartment readiness, and support the sales team with follow-up and administrative tasks.

Ideal candidates have strong computer skills, including Microsoft Office, excellent communication, and the ability to manage multiple processes with empathy for seniors and their

Qualifications

• Proficient typing and computer skills with Microsoft Office
• Effective verbal and written communication required
• Associates Degree or relevant experience preferred
• Experience managing multiple processes requiring organization
• Demonstrated ability to interact with elderly residents, families and influencers
• Ability to communicate openly, honestly and responsibly
• Customer-focused, respectful and integrity-driven
• English language proficiency; able to work in a team and independently
• Willingness to flex schedule to meet resident needs

Responsibilities

• Assist residents with move-in documents and preparations for a smooth transition
• Respond to inquiries and conduct tours for prospective residents
• Serve as ongoing resource for new residents and assist with acclimation
• Coordinate move logistics with operations including apartment readiness and work orders
• Arrange move details with residents or responsible parties
• Provide administrative support to Leasing Counselors and sales team, including follow-up activities

Skills

Typing

Microsoft Office

Verbal and written communication

Associates degree or relevant exp

Multi-task / organizational skills

Interacting with elderly & families

Teamwork & independent work

Schedule flexibility

Education

Associates degree or relevant experience

Tools

Microsoft Office

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Leasing & Move-In Specialist to join our amazing team!

Responsibilities

• Work with new or transferring residents to complete the necessary move-in documents and preparations to ensure a smooth transition
• Respond to telephone inquiries in real time where possible and conduct walk-in and scheduled tours with prospective residents or interested parties
• Serve as an ongoing resource, responding to new resident's questions and needs and assist them in becoming acclimated in their new home
• Coordinate move logistics with the operations team including apartment measurements, apartment readiness and work orders, and delivery of items to apartment in the client's absence
• Arranging move details with the resident or resident's responsible party for things like a moving company, etc
• Provide overall administrative support to the Leasing Counselors and overall sales team as needed, including "sales zone" focused activity such as Creative Follow Up

Requirements

• Proficient typing and computer skills, including experience using Microsoft Office
• Effective verbal and written communication skills required
• Associates Degree or relevant experience and education preferred
• Experience managing multiple processes that require organizational skills (i.e. Office Manager) preferred
• Demonstrated talent for interacting with a wide variety of people, particularly the elderly, their family members and professional influencers
• Ability to communicate openly, honestly and responsibly with others
• Ability to maintain a customer focus treating others with respect and integrity
• Ability to accept responsibility for agreements made and follow through as appropriate
• Ability to read, speak, and understand the English language
• Ability to adapt and work effectively as part of a team and independently
• Ability and willingness to flex schedule in order to meet resident needs is required

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com