Senior Living Lifestyle Counselor

Otterbein SeniorLife; Sylvania (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Living Lifestyle Counselor to drive sales and enhance the living experience for prospective residents. In this dynamic role, you will be responsible for managing the sales process from initial contact to move-in, utilizing your exceptional communication skills to connect with older adults and their families. You will develop strategic sales plans, maintain a robust leads database, and represent the organization at community events. Join this meaningful journey where your efforts will directly impact the lives of seniors and their families, while benefiting from comprehensive medical and retirement plans.

Benefits

Medical insurance

Vision insurance

Dental insurance

Paid time off

Life insurance

Retirement plans with company match

Access to DailyPay

Employee assistance programs

Tuition assistance

Qualifications

• 5+ years of successful sales or sales management experience.
• Experience in retirement communities or residential sales.

Responsibilities

• Develop and execute a detailed prospect Sales Plan.
• Build relationships with prospective residents and guide them through the sales funnel.
• Achieve sales goals including calls, appointments, and move-ins.

Skills

Effective communication with older persons

Sales trends awareness

Lead successful sales campaigns

Education

B.S. in Marketing

B.S. in Business Management

Equivalent sales experience

Tools

PCC

Sherpa

Salesmail

Hubspot

Job description

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Overview

The role of the Senior Living Lifestyle Counselor is responsible for meeting/exceeding sales goals and managing all activities associated with the sales process from initial contact with a prospective resident through closing the sale and move-in. This includes articulating the Otterbein value proposition, managing a large leads database, public speaking, and representing Otterbein at public functions.

Responsibilities

1. Develop, maintain, and execute a detailed prospect "Sales Plan" for unoccupied residences.
2. Update and analyze a contact management database to drive sales results.
3. Build relationships with prospective residents and guide them through the sales funnel.
4. Answer calls, conduct tours, and participate in lead generation activities.
5. Communicate financial and admission information to prospects.
6. Understand prospect needs and coordinate with Environmental Services for residence preparation.
7. Demonstrate hospitality and address visitor and resident concerns positively.
8. Collaborate with internal departments to improve living quality.
9. Assist in marketing and community events, and support external marketing efforts.
10. Utilize community systems such as PCC, Sherpa, Salesmail, Hubspot.
11. Achieve sales goals and metrics, including calls, appointments, deposits, and move-ins.

Skills

• Effective communication with older persons, including those who are ill or emotional.
• Stay current with sales trends and industry competition.
• Lead successful sales campaigns for independent living expansion.

Qualifications

• B.S. in Marketing, Business Management, or equivalent sales experience.
• 5+ years of successful sales or sales management experience, preferably in retirement communities or residential sales.

Benefits

• Medical, vision, and dental insurance.
• Paid time off and holidays.
• Life insurance and retirement plans with company match.
• Access to DailyPay for daily wages.
• Employee assistance programs and tuition assistance.

Apply today and begin a meaningful career as a Senior Living Lifestyle Counselor at Otterbein!