Senior Living Finance & Billing Manager

Taylor Glen A Thrive More Community; Concord (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Taylor Glen A Thrive More Community seeks a Manager of the Business Office to oversee resident financial services and administrative processes. You will coordinate billing, AR, AP, deposits, and related systems, partnering with Corporate Finance to ensure compliant operations and accurate records.

The role requires a bachelor’s degree in a related field and 3–5+ years of progressive experience in healthcare finance or similar settings, with strong Excel and data analysis skills.

Qualifications

• Bachelor’s degree in business administration, accounting, finance, or related field.
• 3–5+ years of progressive experience in business office operations, accounting, finance, billing, healthcare administration, or a related field.
• Demonstrated experience with accounts receivable, accounts payable, billing, collections, financial recordkeeping, or related business office functions.
• Demonstrated ability to independently research and resolve financial, billing, payer, or administrative issues.
• Experience working with confidential financial, resident, employee, or operational information.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, and Teams, and the ability to learn and effectively use business and financial systems.
• Strong financial acumen and analytical skills.

Responsibilities

• Oversees community business office operations, coordinating resident financial services, administrative processes, financial documentation, and related activities in accordance with company policies, internal controls, and established procedures.
• Coordinates resident billing and accounts receivable activities, including maintaining accurate resident accounts, entering applicable charges in Matrix, reviewing statements, researching discrepancies, supporting collections, and meeting with residents or responsible parties to explain charges and account activity.
• Coordinates payer and insurance processes, including payer verification, documentation, long-term care insurance claims, communication with insurance carriers, research of delayed or denied claims, and assistance to residents and families in navigating applicable benefits and reimbursement processes.
• Partners with Corporate Finance on financial operations, including billing requirements, accounts receivable, accounts payable, reconciliations, financial reporting, claims and payment inquiries, and resolution of financial issues. Maintains accurate records and follows established financial controls and segregation-of-duties requirements.
• Coordinates accounts payable and purchasing processes, including reviewing and coding invoices, processing SmartPO transactions, preparing and tracking check requests, coordinating departmental approvals, and ensuring invoices and supporting documentation are submitted timely and in accordance with established budget guidelines.
• Manages community cash and deposit activities, including petty cash, resident collections, receipts, and RTF and operating deposits, ensuring funds and supporting documentation are accurately recorded, secured, and processed according to established financial procedures.
• Maintains accurate census and resident status information, collaborating with Admissions, nursing, and other departments to track resident movement, hospitalizations, and status changes and ensuring required documentation is completed to support accurate records and billing.

Skills

Financial acumen

Analytical skills

Communication skills

Interpersonal skills

Systems literacy

Education

Bachelor’s degree in business administration, accounting, finance, or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Teams

Job description

Taylor Glen A Thrive More Community seeks a Manager of the Business Office to oversee resident financial services and administrative processes. You will coordinate billing, AR, AP, deposits, and related systems, partnering with Corporate Finance to ensure compliant operations and accurate records.

The role requires a bachelor’s degree in a related field and 3–5+ years of progressive experience in healthcare finance or similar settings, with strong Excel and data analysis skills.