Senior Living Concierge & Care Coordinator

The Gardens at Quail Springs; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

The Gardens at Quail Springs in Oklahoma City is seeking a Concierge/Community Coordinator to deliver personalized, person-centered care and a welcoming community experience. You will work from each resident's ISP, guiding Caregivers and Med Techs, and reporting to the Health and Wellness Director.

Responsibilities include overseeing ISP implementation, monitoring EMR task completion, maintaining communication logs, assisting with ADLs, training staff, and conducting monthly reviews.

Qualifications

• High school diploma or GED required.
• Minimum six months of caregiving or customer-facing experience.
• CNA certification is a plus but not required.
• Must read, write, and comprehend English.
• Must be at least 18 years old.
• Must pass a criminal history check.
• Reliable transportation.
• Genuine interest in and compassion for working with seniors.

Responsibilities

• Oversee and implement each resident's Individual Service Plan, ensuring person-centered care is delivered consistently across the team.
• Monitor task completion in the EMR system weekly and track changes in resident needs, reporting updates to the Director of Resident Care and Executive Director as needed.
• Maintain shift-to-shift communication logs and supporting documentation.
• Assist residents with activities of daily living (ADLs) as needed, including personal hygiene, dressing, ambulation, transfers, toileting, nutritional intake, and medication reminders.
• Ensure bath lists, laundry lists, daily task lists, and other care communication systems reflect each resident's current needs.
• Train, supervise, and motivate Resident Care Partners and other care team members.
• Conduct at least monthly verbal reviews of resident needs to identify undocumented changes and compare ISP documentation to actual care delivered.
• Serve as a welcoming point of contact for residents, families, and visitors, reflecting the community's commitment to warmth and hospitality.

Skills

Customer service

Interpersonal skills

Multidisciplinary teamwork

Adaptability

Education

High school diploma or GED

Job description

The Gardens at Quail Springs in Oklahoma City is seeking a Concierge/Community Coordinator to deliver personalized, person-centered care and a welcoming community experience. You will work from each resident's ISP, guiding Caregivers and Med Techs, and reporting to the Health and Wellness Director.

Responsibilities include overseeing ISP implementation, monitoring EMR task completion, maintaining communication logs, assisting with ADLs, training staff, and conducting monthly reviews.