Senior Living Care Navigator - National Remote

Lensa; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Senior Living Care Navigator to conduct telephonic outreach and assist with care coordination. This full-time remote role requires strong communication skills and at least 2 years of clinical experience. Join us to improve health outcomes and support member care.

Benefits

Comprehensive benefits package

Incentives and stock options

401k

Qualifications

• 2 years experience in a clinical setting.
• Strong telephonic and written communication skills.
• Proficiency with EMRs and understanding of medical terminology.

Responsibilities

• Conduct telephonic outreach to members.
• Support care coordination activities with APCs.
• Guide members on utilization of plan benefits.

Skills

Telephonic communication

Written communication

Organizational skills

Education

High School Diploma / GED

Tools

EMRs

Microsoft Office

Job description

Senior Living Care Navigator - National Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum, a global organization, delivers care aided by technology to help millions live healthier lives. Your work will directly improve health outcomes by connecting people with necessary care, pharmacy benefits, data, and resources. We foster a culture of diversity and inclusion, offer talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact and advance health equity globally. Come make a difference: Caring. Connecting. Growing together.

The Senior Living Care Navigator is a non-clinical, non-licensed healthcare resource conducting telephonic outreach to members, addressing requests for assistance, and partnering with advanced practice clinicians (APCs) and nurses (RNs) to support member care coordination.

This full-time position (40 hours/week) operates Monday to Friday. Flexibility to work any of our 8-hour shifts during 8:30am - 5:00pm PST is required. Occasional overtime may be necessary.

Training consists of 3 to 4 weeks, scheduled based on your availability or discussed on your first day. The initial week may have different hours.

You will have the flexibility to telecommute from anywhere within the U.S.

Primary Responsibilities

• Telephonic outreach to new and existing members to introduce or review the care team and plan
• Support care coordination activities and administrative tasks alongside APCs

Job Duties

• Guide members on utilization of plan benefits such as transportation and OTC products
• Complete telephonic assessments
• Coordinate medical appointments and health services
• Facilitate communication between members and the care team
• Provide community resource information to address social needs
• Perform other duties as assigned

Care Coordination Tasks

• Scheduling PCP and specialist appointments
• Arranging diagnostics, dental, vision, hearing, DME, home health, and transportation services

Expected Behaviors for Program Enhancement

• Demonstrate empathetic behavior consistently
• Maintain appropriate tone and conduct in challenging situations

Performance will be recognized and rewarded in a supportive environment that promotes growth and development.

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 or older
• At least 2 years experience in a clinical setting involving patient and team communication
• Experience working with cross-functional teams
• Strong telephonic and written communication skills
• Proficiency with EMRs
• Understanding of medical terminology and team collaboration

Preferred Qualifications

• Over 3 years of clinical or medical record experience
• Experience with Microsoft Office applications
• Background as CNA, Medical Assistant, or LPN
• Strong organizational skills and ability to multitask
• Reside in Washington or Oregon

Telecommuting Requirements

• Secure handling of sensitive documents
• Dedicated private work area
• Reliable high-speed internet connection
• Adherence to company telecommuting policies

The hourly pay ranges from $19.86 to $38.85, depending on experience and other factors. Benefits include comprehensive packages, incentives, stock options, and 401k. The application deadline is at least 2 business days from posting or until enough candidates are received.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer. We are a drug-free workplace requiring pre-employment drug testing.