Senior Living Admissions Advocate

Lifespace Communities; Upper St. Clair (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Friendship Village of South Hills, operated by Lifespace Communities, in Upper St. Clair, PA, seeks an Admission Coordinator to support health center admissions and inquiries.

You will conduct tours, verify insurance, manage move-in paperwork, and collaborate with the admin team to ensure compliant admissions. The role requires a high school diploma or equivalent and at least three years of experience in customer service or related fields.

Qualifications

• High school diploma or equivalent.
• Three years’ experience.
• Proven customer service/public relations/ marketing experience; ability to prioritize and complete a variety of tasks.

Responsibilities

• Answer inquiries and conduct tours with potential health center residents and/or family members.
• Follow up on all inquiries; determine if an admission is appropriate for placement at the health center/
• Verify insurance coverage and conducts pre-authorization checks on any admission to the health center.
• Verify all forms in the move-in packet are completed and distributed to the appropriate file.
• Ensure administrative and clerical functions, related to the admission and/or discharge of health center residents, are carried out to completion.
• Maintain and distribute accurate daily census reports including daily bed holds, change of payer, transfer/ discharge notices, and temporary/permanent assignments.
• Maintain and update information in appropriate systems regarding discharges and deaths of health center residents.
• Develop and submit health center admissions and sales reports.
• Oversee and/or maintain documentation for referral marketing systems
• Work closely with the licensed administrator and director of nursing services along with other admission team members to ensure potential health center admissions are clinically appropriate.

Job description

Friendship Village of South Hills, operated by Lifespace Communities, in Upper St. Clair, PA, seeks an Admission Coordinator to support health center admissions and inquiries.

You will conduct tours, verify insurance, manage move-in paperwork, and collaborate with the admin team to ensure compliant admissions. The role requires a high school diploma or equivalent and at least three years of experience in customer service or related fields.