Senior Litigation Adjuster

001 Sentry Insurance Company; Nashville (TN); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Meal stipend

Tuition reimbursement

Comprehensive benefits

Paid time off

401(k) match

Volunteer time off

Community support

Job summary

Sentry Insurance is seeking a Claims Representative Specialist on the PL – Litigation team to perform prompt claims investigation, evaluation, and settlement or denial of litigated claims.

You will verify coverages, assess liability, and negotiate settlements with claimants and counsel. This role emphasizes thorough documentation and teamwork within a hybrid work model.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of related claims experience.
• Extensive knowledge of litigated claims.
• Ability to review complex documents and policies.
• Strong writing, negotiation, and conflict resolution skills.

Responsibilities

• Investigate and resolve litigated claims efficiently and accurately.
• Verify coverages by reviewing policy terms and language.
• Evaluate liability by statements, reports and evidence.
• Negotiate settlements within authority limits.
• Document all decisions and communications thoroughly.
• Mentor other associates to share knowledge and skills.

Skills

Litigation knowledge

Negotiation

Investigations

Advanced writing

Policy interpretation

Education

Bachelor’s degree or equivalent

Job description

What You’ll Do:

Investigate and resolve litigated claims in an efficient and accurate manner- negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders.

As a Claims Representative Specialist on our PL – Litigation team, you'll provide prompt claims investigation, evaluation, and settlement or denial of litigated claims.

• Verify coverages through investigation and reviewing policy terms, conditions, and language. This may require working with coverage counsel in filing declaratory/summary judgements.
• Evaluate liability by taking recorded statements from involved parties and witnesses and reviewing police reports accident scene photos and other pertinent evidence.
• Negotiate claims settlements with claimants and their legal representation within assigned authority limits.
• Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions correspondence and discussions that occur throughout the life cycle of the claim.
• Work with and mentor other associates to share your knowledge, expertise, insights and perspectives to assist others in achieving their goals and enhancing their skills.

What It Takes:

• Bachelor’s degree or equivalent work experience
• 5+ years of related work experience
• Extensive claims knowledge with the ability to understand and manage litigated claims
• Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations.
• Ability to make appropriate claims decisions, prioritize, and manage workload
• Advanced writing, communication, and presentation skills
• Advanced conflict resolution and negotiation skills
• Technology aptitude

Here is what you can look forward to as part of our team:

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await! This position will be staffed out of our major hub offices (Davenport IA, Goldsboro NC, El Paso TX, Nashville TN, or Stevens Point, WI) following the hybrid work model. This role is NOT available for remote work at this time.

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates.

When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.