Senior Litigation Adjuster

Sentry; Nashville (TN); Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

Hybrid work model

Tuition reimbursement

Medical/dental/vision insurance

401(k) match

Job summary

Sentry is seeking a Claims Representative Specialist to investigate, evaluate, and settle or deny litigated claims. You will verify coverages, assess liability, and negotiate settlements while maintaining thorough documentation and compliance with policy terms and regulations.

You will collaborate with coverage counsel as needed, mentor colleagues, and contribute to a high-performing PL – Litigation team. The role offers hybrid flexibility and comprehensive benefits to support your professional

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of related work experience.
• Extensive claims knowledge with the ability to understand and manage litigated claims.
• Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations.
• Advanced writing, communication, and presentation skills.
• Advanced conflict resolution and negotiation skills.

Responsibilities

• Verify coverages through investigation and reviewing policy terms, conditions, and language.
• Evaluate liability by taking statements and reviewing reports and evidence.
• Negotiate settlements within assigned authority limits.
• Comply with regulations, complete thorough documentation of decisions and communications.
• Mentor other associates to share knowledge and improve skills.

Skills

Claims knowledge

Advanced writing

Communication skills

Negotiation

Conflict resolution

Document analysis

Policy review

Technology aptitude

Education

Bachelor’s degree or equivalent

Job description

Investigate and resolve litigated claims in an efficient and accurate manner- negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders.What You’ll Do:As a Claims Representative Specialist on our PL – Litigation team, you'll provide prompt claims investigation, evaluation, and settlement or denial of litigated claims. In addition, you will:Verify coverages through investigation and reviewing policy terms, conditions, and language. This may require working with coverage counsel in filing declaratory/summary judgements.Evaluate liability by taking recorded statements from involved parties and witnesses and reviewing police reports accident scene photos and other pertinent evidence.Negotiate claims settlements with claimants and their legal representation within assigned authority limits.Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions correspondence and discussions that occur throughout the life cycle of the claim.Work with and mentor other associates to share your knowledge, expertise, insights and perspectives to assist others in achieving their goals and enhancing their skills.What It Takes:Bachelor’s degree or equivalent work experience5+ years of related work experienceExtensive claims knowledge with the ability to understand and manage litigated claims Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations.Ability to make appropriate claims decisions, prioritize, and manage workloadAdvanced writing, communication, and presentation skillsAdvanced conflict resolution and negotiation skillsTechnology aptitudeHere is what you can look forward to as part of our team:At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.Why Join Sentry?At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.Building on a LegacyOur future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.Your Career, Our CommunityWhether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.Ready to own your future? Join us at Sentry, opportunities await!This position will be staffed out of our major hub offices (Davenport IA, Goldsboro NC, El Paso TX, Nashville TN, or Stevens Point, WI) following the hybrid work model. This role is NOT available for remote work at this time.Equal Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.