Senior Linux Support Engineer – Remote (Enterprise)

CIQ; Oregon; Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote work; no travel required

Flexible PTO

Employee stock options

Job summary

CIQ in the United States seeks a Senior Customer Support Engineer to own the hardest technical problems for enterprise customers running Rocky Linux and the RLC Pro family.

You will handle deep Linux debugging, kernel/user-space analysis, and mentor the support team, with AI-assisted tooling and on-call rotation. This role supports national labs, hyperscalers, manufacturers, and government agencies with a focus on durable knowledge and customer satisfaction.

Qualifications

• Seven or more years in Linux systems engineering or a comparable production environment.
• Experience supporting enterprise, government, or research customers.
• CKA certification is preferred or required within six months.
• Bachelor's degree in CS/IT or related field.

Responsibilities

• Own the most complex escalations from report through verified root cause to resolution.
• Serve as senior technical contact for strategic accounts and understand architecture and workloads.
• Mentor support engineers and improve team processes.
• Contribute to knowledge base articles, docs corrections, and training content.
• Participate in on-call rotation and release readiness reviews.

Skills

Linux kernel

Systemd

Filesystems

Networking

Bash & Python

CI/CD

Education

Bachelor's degree in CS/IT

CKA (preferred)

Tools

GDB

Strace

Ltrace

Perf

RPM packaging

Job description

CIQ in the United States seeks a Senior Customer Support Engineer to own the hardest technical problems for enterprise customers running Rocky Linux and the RLC Pro family.

You will handle deep Linux debugging, kernel/user-space analysis, and mentor the support team, with AI-assisted tooling and on-call rotation. This role supports national labs, hyperscalers, manufacturers, and government agencies with a focus on durable knowledge and customer satisfaction.