Senior Life Sciences Customer Service Specialist

BD; El Paso (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Waters is seeking a Customer Service Representative III to provide advanced support for scientific products and services. You will handle complex inquiries, document interactions, and ensure regulatory compliance across FDA/ISO/HIPAA guidelines.

The role emphasizes cross-functional collaboration with Supply Chain and Commercial Operations, order accuracy, and timely delivery. On-site presence and a fast-paced environment are required for success.

Qualifications

• 3–5 years of experience in a customer service role, preferably in life sciences or related field.
• High School diploma or GED required or with related experience.
• Proven ability to handle complex inquiries and resolve issues independently.
• Excellent verbal and written communication; able to explain technical information clearly.
• Knowledge of CRM software (Salesforce) and ERP systems (SAP ECC, S/4HANA).
• Strong problem-solving, data entry, and attention to detail.

Responsibilities

• Create and manage ERP change requests to support end-to-end order fulfillment.
• Review and input customer orders from all channels, ensuring accuracy and compliance.
• Validate orders before creation to prevent downstream errors.
• Manage shortages, backorders, and allocations with Supply Chain for on-time delivery.
• Handle exceptions, credits, rebills, and returns per policy.
• Work with Supply Chain and COM to support product launches and promotions.
• Maintain professional customer interactions across channels and document contacts.

Skills

Communication

CRM software

ERP knowledge

Problem solving

Attention to detail

Microsoft Office

Education

High School diploma or GED

Tools

Salesforce

SAP ECC/S4HANA

Job description

Waters is seeking a Customer Service Representative III to provide advanced support for scientific products and services. You will handle complex inquiries, document interactions, and ensure regulatory compliance across FDA/ISO/HIPAA guidelines.

The role emphasizes cross-functional collaboration with Supply Chain and Commercial Operations, order accuracy, and timely delivery. On-site presence and a fast-paced environment are required for success.