Senior Licensing Administrator (Hybrid)

American Family Insurance; Keene (NH); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellbeing benefits

401(k) plan

Pension plan

Annual incentive

Paid time off

Relocation assistance

Job summary

American Family Insurance is hiring for a role focused on processing renewal and licensing applications and maintaining producer licenses. The position requires coordinating appointments, monitoring regulatory changes, and ensuring compliance across licensing activities in a hybrid environment.

The role reports to the Senior Manager of Agency Field Support Distribution. Candidates should reside within reasonable distance of listed office locations and be prepared for 10 hybrid in-office days per

Qualifications

• Experience providing customer-driven solutions or services.
• Experience using Microsoft Excel, Word, and Access.
• Strong knowledge of legislative and regulatory insurance licensing processes.
• Knowledge of querying, analysis and reporting tools.

Responsibilities

• Processes producer new and renewal licensing applications on behalf of the producer for accuracy and completeness.
• Monitors producer licensing mailbox for communication requiring responses or follow-up.
• Maintains licensing database and references updates for licensing information.
• Processes company appointments into the system and confirms compliance requirements.
• Reviews legislation, bulletins, and regulations to determine impact and advisories for the department manager.
• Orders and reviews reports to ensure timely and compliant licensing activities.
• Monitors and communicates license renewal reminders and ensures invoicing is timely.

Skills

Customer service

Excel

Word

Access

Regulatory knowledge

Reporting tools

Tools

Querying tools

Reporting tools

Job description

Job Profile Summary

This position is responsible for ensuring renewal and licensing applications are processed in compliance with state and federal regulations, industry requirements, insurance department regulations, corporate policies and ethical standards. Responsible for all aspects of maintaining producer licenses and renewals, coordinating producer appointments and managing motor club licensing and renewals. You will report to Senior Manager of Agency Field Support Distribution.

Position Compensation Range

$25.00 - $34.32

Pay Rate Type

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Processes producer new and renewal licensing applications on behalf of the producer for accuracy and completeness. Ensures licenses are maintained.
• Monitors producer licensing mailbox for communication requiring responses or follow-up. Maintains confidentiality of highly sensitive producer employee information submitted to obtain licensing on their behalf. Communicates status of applications and renewals as necessary.
• Maintains licensing database. Discusses recommended articles/updates necessary to maintain accurate licensing information for referenced by licensed producers.
• Processes company appointments into system. Understands state specific licensing requirements and confirms compliance requirements.
• Reviews proposed and enacted legislation, bulletins, and regulations to determine impact and makes recommendations on actionable items to the department manager. Monitors state regulatory changes impacting licensing. Discusses issues and concerns regarding state and regulatory licensing changes with licensing team to identify possible impact to licensing procedures.
• Orders and reviews reports for action. Ensures operating procedures are followed in a timely and efficient manner to ensure compliance in all producer licensing activities.
• Monitors and communicates license renewal reminders. Ensures invoice payments are made in time and reconciliation is complete.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience using Microsoft office Excel, Word, and Access.
• Solid knowledge and understanding of legislative and regulatory insurance licensing processes.
• Solid knowledge and understanding of querying, analysis and reporting tools.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

You will work 10 days per month from the office in this hybrid role. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.

Benefits

• comprehensive medical, dental, vision and wellbeing benefits
• competitive 401(k) contribution
• pension plan
• annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave
• Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Equal Opportunity Employer

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.