SENIOR LIBRARY ASSISTANT (Library Assistant III) - Range AME / 09

Anchorage — Library; Anchorage (AK); On-site; USD 40,000 - 52,000; Full time

Job summary

Anchorage Library is seeking a customer-service oriented library assistant to support Adult Services with front-line computer help, readers’ advisory, and basic reference assistance at public service desks and during outreach.

Responsibilities include guiding users through digital resources, shelving, and assisting with events and marketing materials, while maintaining a welcoming environment and accurate records.

Qualifications

• High school, GED, or the equivalent and eighteen (18) months of customer service and/or library experience.
• OR Associate’s degree in Library Science or a related discipline and six (6) months of customer service and/or library experience.

Responsibilities

• This position supports Adult Services by providing front-line computer help, readers’ advisory, and basic reference assistance to patrons at public service desks, while roving, by phone, online, and at outreach events.
• The role enhances access to information by guiding users through digital resources, library technologies, policies, and collection tools, and by referring complex research questions appropriately.
• It strengthens programs and services by supporting events, maintaining community and library bulletin boards, and assisting with marketing materials and outreach content.
• The position also maintains high-quality collections through shelving, shelf reading, record updates, and participation in shifting and deselection projects.
• Throughout all duties, this role ensures a welcoming environment, solves day-to-day service challenges with clear communication and strong customer service, stays current with library activities and procedures, and contributes to effective operations through ongoing training, teamwork, and other assigned responsibilities.

Job description

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and AMEA.

DEPARTMENT:

Library

HOURS OF WORK:

Tue-Wed: 9am-6pm, Thu: 11:15am-8:15pm, Fri-Sat: 9am-6pm

LOCATION:

3600 Denali Street

Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

This position supports Adult Services by providing front-line computer help, readers’ advisory, and basic reference assistance to patrons at public service desks, while roving, by phone, online, and at outreach events. The role enhances access to information by guiding users through digital resources, library technologies, policies, and collection tools, and by referring complex research questions appropriately. It strengthens programs and services by supporting events, maintaining community and library bulletin boards, and assisting with marketing materials and outreach content. The position also maintains high-quality collections through shelving, shelf reading, record updates, and participation in shifting and deselection projects. Throughout all duties, this role ensures a welcoming environment, solves day-to-day service challenges with clear communication and strong customer service, stays current with library activities and procedures, and contributes to effective operations through ongoing training, teamwork, and other assigned responsibilities. Other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High school, GED, or the equivalent and

eighteen

(

18

) months of customer service and/or library experience.

OR

Associate’s degree in Library Science or a related discipline and

six

(

6

) months of customer service and/or library experience.

Additional Important Information

AMEA employees who are successful in the screening process will be forwarded to the department for consideration.

If selected for hire, the applicant must be capable of bending, stooping, stretching, lifting boxes weighing up to fifty (50) pounds, pushing fully loaded book trucks, and standing for up to four (4) hours at a time.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-Verify Program. For more information, please go to

http://www.uscis.gov/

E-Verify

-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly, it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from date requested. The processing fee of $50.00 plus the cost of being fingerprinted (variable) is the responsibility of the selected applicant and must be accomplished before beginning work.

If selected for hire, appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference

:

Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.