Senior Liability Claims Adjuster - Complex Case Leader

City of Colorado Springs; Colorado Springs (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Colorado Springs is seeking an experienced Senior Claims Adjuster to independently investigate and manage highly complex liability claims, evaluate coverage and damages, and guide junior staff. You will work with City departments, attorneys, insurers, and stakeholders to move claims toward timely resolution while facilitating payments and reimbursements.

This position emphasizes strong judgment, advanced investigative and negotiation skills, and the ability to lead and mentor

Qualifications

• Bachelor’s degree from an accredited college or university with major coursework in a related area.
• Five years of full-time, professional experience in a related field.

Responsibilities

• Investigate and manage complex liability claims through resolution.
• Evaluate liability, damages and subrogation opportunities.
• Negotiate settlements protecting City interests.
• Coordinate with defense counsel and carriers.
• Provide leadership to Adjuster I and II staff.
• Maintain timely documentation in the claims system.
• Develop dashboards and metrics from claims data.

Skills

Investigations

Negotiation

Communication

Claims management

Education

Bachelor’s degree

Five years experience

Job description

Senior Claims Adjuster

The City of Colorado Springs is seeking an experienced Senior Claims Adjuster to join our team and manage highly complex liability claims. In this senior-level role, you will independently investigate claims, evaluate liability and damages, manage claims involving litigation, negotiate settlements, identify opportunities for subrogation and recovery, and provide leadership and guidance to Adjuster I and II staff.

You will work closely with City departments, injured parties, attorneys, insurance carriers, and other stakeholders to move claims toward timely and appropriate resolution while facilitating payments and reimbursements. This position requires strong judgment, advanced investigative and negotiation skills, attention to detail, and the ability to manage multiple complex claims while ensuring compliance with applicable laws, regulations, and City policies.

This position is subject to budget required furloughs implemented in the 2026 calendar year.

Come explore the possibilities a career with the City of Colorado Springs can offer!

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here:2026 Salary Schedule

As a Senior Claims Adjuster, you will:

• Investigate and manage complex to highly complex liability claims, including evaluating coverage, liability, damages, and subrogation opportunities.
• Conduct thorough investigations by interviewing injured parties, supervisors, witnesses, and other involved parties; reviewing available evidence; and conducting field investigations as appropriate.
• Analyze claim facts and applicable laws to determine liability, evaluate damages, and develop appropriate claim resolution strategies.
• Manage claims from initial investigation through resolution, maintaining accurate and timely documentation in the claims management system.
• Identify and pursue subrogation opportunities, including placing responsible third parties on notice and coordinating recovery efforts.
• Coordinate with defense counsel and litigation activities as necessary.
• Negotiate settlements and work toward appropriate resolution of claims while protecting the interests of the City.
• Coordinate with insurance carriers to obtain appropriate reimbursement and ensure claims are administered in accordance with applicable coverage requirements.
• Monitor legislative and regulatory changes that may affect claims administration.
• Ensure compliance with applicable federal, state, and local laws, regulations, policies, and procedures.
• Provide timely, thorough, and professional communication to claimants, attorneys, City departments, carriers, and other appropriate parties.
• Use claims data to develop dashboards, metrics, and other information that support effective claims management and decision-making.
• Provide leadership and guidance to claims adjusting team.
• Perform other duties as assigned.

Learn more about this job by reviewing the class specification on theCity of Colorado Springs Class Specifications page


What You'll Bring

Knowledge of

• Colorado insurance laws, rules, and procedures.
• Claims investigation, processing, evaluation, negotiation, and settlement practices.
• Liability, damages, subrogation, and litigation processes.
• Applicable federal, state, and local laws, codes, regulations, and policies.
• Records management, evidence preservation, and technical report preparation.

Ability to:

• Investigate and evaluate complex and highly complex claims using sound judgment and critical thinking.
• Interpret and apply applicable laws, regulations, policies, and procedures.
• Assess liability, damages, and settlement options and negotiate effectively toward resolution.
• Manage multiple claims and competing priorities in a fast-paced environment.
• Maintain accurate, thorough, and confidential records.
• Communicate clearly and professionally, both verbally and in writing.
• Establish and maintain effective working relationships with City departments, attorneys, claimants, insurance carriers, and other stakeholders.
• Analyze claims information and develop dashboards, metrics, and reports.
• Research issues, gather information from multiple sources, and initiate projects or process improvements.
• Work collaboratively across departments and serve as a solutions-oriented resource.
• Maintain a high level of accuracy, organization, and attention to detail.
• Provide a high level of customer service while handling sensitive and sometimes difficult situations.
• Demonstrate strong organizational, negotiation, and problem-solving skills.

Bachelor’s degree from an accredited college or university with major coursework in a related area of study.

Five years of full-time, professional experience in a related field.

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience handling complex liability.
• Experience managing litigated claims and working with defense counsel.
• Experience with subrogation and recovery efforts.
• Experience working with insurance carriers.
• Experience developing claims-related metrics, dashboards, or reports.

Please contact City Recruiting at [e-mail] for any questions about this position.