Senior Level Program Manager

LinTech Global; North Carolina; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Open Paid Time Off

Federal Holidays (11)

Company-paid Life/AD&D

Company-paid Disability Insurance

Health Insurance with Company Contrib.

401k Plan with Company Match

Employee Recognition Program

Employee Referral Bonus

Performance Bonus

Job summary

Dexian Government Solutions is seeking a Senior Level Program Manager to lead the EPA Building Management Support Division contract, providing day-to-day oversight of financial, technical, administrative, and personnel activities.

The role serves as the primary EPA Regional IT contact and escalation point, with authority to act on behalf of the service provider for daily operations; location includes RTP, NC and/or Cincinnati, OH, with remote work possible.

Qualifications

• Minimum 10 years of IT program management experience.
• Experience leading IT support teams for a large agency.
• Familiarity with federal IT security requirements.
• PMI PMP or equivalent certification.
• ITIL v3/4 Foundation certification.
• Ability to obtain EPA Public Trust and credentials.

Responsibilities

• Lead financial, technical, administrative, and personnel program activities per EPA processes.
• Serve as the primary EPA contact and escalation point for service activities.
• Oversee cross-project resource planning, scheduling, milestones, and on-time deliverables.
• Identify, assess, resolve, and mitigate complex business issues and program risks.
• Manage contractor resources, schedules, and training to sustain performance.
• Collaborate with EPA leadership to prioritize improvements and communicate feedback.

Skills

IT program management

Senior leadership

Customer interfacing

Federal IT security familiarity

Education

Bachelor's degree or equivalent experience

Tools

PMI PMP certification

ITIL v3/4 Foundation

Job description

Dexian Government Solutions is recruiting for a Senior Level Program Manager to support our proposal effort for the Environmental Protection Agency (EPA) Building Management Support Division in Research..

Position Overview:

The Program Manager provides day-to-day oversight of the contract, leading financial, technical, administrative, and personnel activities to meet contractual obligations and EPA requirements. This role serves as the primary contact for EPA Regional IT leadership and the escalation point for service activities, with full authority to act on behalf of the service provider on daily contract operations.

Work location: Research Triangle Park, NC, and/or Cincinnati, OH. Remote work or telework is permitted subject to EPA approval; a single required duty station or five-day on-site schedule is not specified.

Standard site service coverage is Monday-Friday, 7:00 a.m.-5:00 p.m. Eastern Time, excluding federal holidays, unless otherwise directed. These coverage hours do not necessarily represent the Program Manager's individual schedule.

Job Duties:

• Lead financial, technical, administrative, and personnel program activities in accordance with EPA processes, procedures, and directives.
• Serve as the primary contact for EPA Regional IT leadership and the primary escalation contact for service activities.
• Oversee cross-project resource planning, scheduling, milestones, and on-time submission of contract deliverables.
• Identify, assess, resolve, and mitigate complex business issues and program risks.
• Manage contractor resources, personnel schedules, and training to sustain contractual performance and staff capabilities.
• Participate in EPA contract-level meetings and direct and coordinate changes, concerns, and updates.
• Ensure back-office support for accurate processing of contract invoices.
• Ensure service provider personnel comply with applicable EPA processes, procedures, standards, and policies.
• Oversee personnel security requirements and manage performance assessments and evaluations.
• Provide oversight and governance for all service activities.
• Collaborate with EPA leadership to prioritize innovations and improvements, share survey results, and communicate customer feedback on the services portfolio.
• Exercise authority to act on behalf of the service provider on award matters relating to daily contract operations.

Required Qualifications:

• Minimum of 10 years of experience managing IT support service programs of similar scope and complexity.
• Demonstrated experience managing teams of IT professionals supporting a large agency or organization.
• Demonstrated experience interfacing with customer senior leadership.
• Familiarity with federal IT security requirements.
• Bachelor's degree in business administration, business management, information systems, information technology, or engineering, or equivalent experience.
• Program management certification from an industry-recognized certification authority, such as the Project Management Institute (PMI). PMP is an acceptable qualifying certification but is not specifically required.
• ITIL v3 and/or ITIL 4 Foundation certification to align with the latest version of the Department of Defense Enterprise Service Management Framework (DESMF).
• Ability to meet Tier 4 Public Trust (High Risk/Sensitive) requirements, successfully complete EPA personnel screening, and obtain required interim access authorization before beginning work. Must maintain favorable background adjudication and required EPA credentials throughout contract performance.

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affidaviate Plan. This plan is available for inspection upon request.

This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.