Senior Lending & Card Solutions Specialist

Dollar Bank; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule after training

Job summary

Dollar Bank is seeking a Senior Sales Call Center Rep in the Account Sales department to drive new consumer loans and credit cards via proactive outbound calls to existing customers and handle inbound inquiries by phone, email, or chat. The role aims to meet monthly and yearly targets, CSAT, and quality metrics while working a rotating schedule that includes some evenings and Saturdays.

After training and supervisor approval, a hybrid schedule may be available.

Qualifications

• Three (3) years of proactive sales experience with outbound or telemarketing and lead generation.
• Strong communication and customer service skills.
• Ability to assess customer needs and recommend solutions.

Responsibilities

• Make outbound calls to existing Dollar Bank customers to retain and expand their relationship with the bank to include new loan and credit card products.
• Assess customer needs through effective listening and questioning in order to recommend solutions including additional products and services.
• Handle inbound product related calls and show the consistent ability to upsell and maximize these inquiries.
• Consistently provide the highest level of customer service meeting quality standards when aiding new and existing customers within the markets we serve.
• Ensure the accuracy of the information provided to customers.
• Maintain proficient knowledge of Dollar Bank’s products, services, regulations, policies, and procedures, participating in regular product and customer service training throughout employment.
• Recommend and open several types of retail accounts.
• Act as a liaison with other departments in solving customer issues.
• Strive to meet established goals and establish loyal customer relationships.
• Achieve monthly goals which may include sales goals, CSAT, quality scores and call handling time.
• Adhere to Bank and department regulations, policies, and procedures in performing daily assignments and tasks.

Skills

Outbound sales

Lead generation

Customer service

Communication

Education

High School Diploma/GED

Job description

Dollar Bank is seeking a Senior Sales Call Center Rep in the Account Sales department to drive new consumer loans and credit cards via proactive outbound calls to existing customers and handle inbound inquiries by phone, email, or chat. The role aims to meet monthly and yearly targets, CSAT, and quality metrics while working a rotating schedule that includes some evenings and Saturdays.

After training and supervisor approval, a hybrid schedule may be available.