Senior Leave Specialist: FMLA & State Leave Expert

Unum; Chattanooga (TN); On-site; USD 40,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Disability insurance

PTO including volunteering

401(k) employer contribution

Mental health support

Career advancement

Student loan repayment

Tuition reimbursement

Flexible work environments

Job summary

Unum in Chattanooga, TN is seeking Senior Representatives to apply technical expertise in FMLA and 100+ state leave regulations, handling complex processing and reporting for multiple customers. The leave specialist uses independent judgment, mentors newer staff, and collaborates with Benefits Center, Contact Center and Intake to ensure accurate leave management and compliant communications.

This role supports employees and employer contacts, contributing to Unum's mission to help others while

Qualifications

• 4-year degree or similar experience preferred.
• Minimum 1 year of experience with FMLA/State leave administration required.
• Mastery of the key accountabilities of the FMLA Rep. position.
• Strong interpersonal skills and customer relationship skills.
• Strong business communication skills (telephone, e-mail, written).
• Knowledge of Windows; general keyboard and computer skills (Word, Excel).
• Attention to detail and organizational skills; Decision making and analytical skills.
• Consistently demonstrates a high level of professionalism and excellent performance.
• Completion of at least two industry-related courses leading to professional designation.
• Successful completion of the mentorship certification program as available.

Responsibilities

• Complete processing of new leaves and complete all daily follow-ups assigned.
• Determine eligibility and availability of leave time for each employee requesting leave.
• Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures.
• Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed.
• Independently determine appropriate status of leave under FMLA, state, and applicable Corporate protections taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.).
• Communicate medical or absence information with other internal units (STD, Intake).
• Manage leave through duration, reporting status to Employer, employee and other internal units.
• Develop relationships with Employer contacts, including HR administrators.
• Respond to leave questions and issues from employees or Employer contacts.
• Contributes as a subject matter expert in business and systems (Navilink).
• Acts as a mentor to new employees and is able to assist team when needed on complex service issues.
• Ability to represent the LMC on special projects as needed.
• Performs system demonstrations to prospective/current customers as needed.
• Participates in new business implementation issues.
• May perform other duties as assigned.

Skills

Interpersonal skills

Customer relationships

Business communication

Attention to detail

Analytical skills

Professionalism

Education

4-year degree

Tools

Windows

Word

Excel

Job description

Unum in Chattanooga, TN is seeking Senior Representatives to apply technical expertise in FMLA and 100+ state leave regulations, handling complex processing and reporting for multiple customers. The leave specialist uses independent judgment, mentors newer staff, and collaborates with Benefits Center, Contact Center and Intake to ensure accurate leave management and compliant communications.

This role supports employees and employer contacts, contributing to Unum's mission to help others while