Senior Leasing Associate - Broderick

Holland Residential LLC; San Diego (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, Vision, HSA, FSA

401(k) with employer match

Paid Time Off

Paid Holidays

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Tuition Reimbursement

Sabbatical after 5 years

Job summary

Holland Residential LLC in San Diego is seeking a leasing professional to manage the full cycle of apartment rentals. You will work with property leadership to train staff, retain residents, and maintain occupancy according to company standards.

You will review market data with Sales Associates, coordinate move-ins, and support reporting and investor-related activities while safeguarding confidential information. Strong customer service and knowledge of leasing laws are essential.

Qualifications

• Two to three years of customer service and/or sales experience required.
• Retail experience preferred; supervisory/leadership experience preferred.
• Strong communication and organizational skills; ability to train others.
• Knowledge of landlord-tenant and Fair Housing laws.
• Proficient with Microsoft Word, Excel and Outlook; Yardi software preferred.
• Ability to work in a mobile leasing environment and handle multiple tasks.

Responsibilities

• Leasing full-cycle of apartment homes following the Point of Sale Process.
• Lead resident retention and lease renewals to maintain occupancy.
• Coordinate with property leadership; train and motivate staff as a team.
• Review market analyses with sales associates and provide improvement feedback.
• Manage move-in activity and communicate with Property Manager and HCSC.
• Assist sales team with resident issues and other income opportunities.
• Maintain confidentiality of sensitive documents and financials.
• Support property reporting and investor relations activities.

Skills

Customer service

Sales

Leadership

Communication

Organizational skills

Yardi software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or equivalent

College degree preferred

Tools

Yardi software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Salary range: $24.00 - $29.00 per hour, plus potential bonus and additional incentive opportunities.

ESSENTIAL JOB FUNCTIONS

• Work closely with property leadership to ensure staff is trained, motivated, and functioning as an effective team.
• Manage resident retention and lease renewal programs ensuring occupancy levels are maintained at company standards.
• Review Competitive Market Analysis with Sales Associates and provide feedback for improvement.
• Regularly inspect and provide recommendations on the Perfect Sales Presentation, SWOTS, Tour Decks, Goal Boards, Lead2Lease, vacant units, models, and office areas.
• Review move-in files and confirm move-in activity, then work with the Property Manager to ensure effective communication and coordination between the property and HCSC.
• Work with Property Manager on property reporting (i.e. SODA’s and delinquency) ensuring that information is accurate and submission deadlines are met.
• Participate in pricing and owner calls and lead investor tours providing informed and professional information as requested.
• Responsible for the full cycle of leasing apartment homes, following the Point of Sale Process.
• Assist Sales Associates in working through resident issues, involving the Property Manager if necessary.
• Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
• Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
• Maintain confidentiality of sensitive documents and information.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
• Represent the community and Holland Partner Group in a professional manner at all times.
• Conform to company apparel standards and set a positive example for all Associates.
• Perform all other duties as directed and assist the overall team effort in any way possible.

JOB REQUIREMENTS

Education

High school diploma or equivalent is required. A college degree or related coursework is preferred.

Experience

Two to three years of customer service and/or sales experience required. Retail experience is preferred. Prior supervisory/leadership experience strongly preferred.

Knowledge, Skills and Abilities Required:

• Thorough knowledge of Landlord Tenant and Fair Housing Laws.
• Excellent communications and organizational skills.
• Ability to work in a mobile leasing environment.
• Thorough understanding of and ability to train on Holland customer service and sales processes and expectations.
• Skilled in Microsoft Word, Excel and Outlook. Yardi software preferred.
• Basic office organizational skills.
• Ability to understand and clearly explain legal and lease documents.
• Ability to work well with people at all levels by building effective relationships and developing positive rapport.
• Strong diplomacy and customer service skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Independent decision-making ability within set parameters.
• Ability to prioritize and accurately perform multiple tasks concurrently.
• Skilled in providing quality feedback.

Attendance

Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job.

This position also requires:

• Real Estate Broker/Salesperson license registered to Holland Residential, LLC's broker of record may be required.
• Successful completion of the Sales Certification process.
• Ability to lift or move up to 20 pounds.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

Benefits:

• Health care benefits (Medical, Dental, Vision, HSA, FSA)
• income replacement (Long-term Disability)
• retirement savings through our 401(k), including employer match
• Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA)
• Employee Assistance Program (EAP) and Tuition Reimbursement
• Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays
• Volunteer Time Off (VTO)
• generous Sabbatical after every 5 years of service
• opportunities to share in the success of the company through our profit share programs
• Housing discounts may be available dependent on the property, ownership approval, and unit availability

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.