Senior Lease Administrator, Client Lead

Colliers International; Northern (KY); Hybrid; USD 75,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid time off

Parental leave

Job summary

Colliers International is seeking a Senior Lease Administrator, Client Lead to manage global lease administration for midsized to large, complex accounts. You will drive client relationships, oversee data integrity, and coordinate with a global team to deliver accurate reporting and billing.

The role emphasizes strong governance, proactive risk management, and effective communication with clients and internal stakeholders across multiple locations.

Qualifications

• 5+ years of experience in commercial real estate lease administration or related fields.
• Experience with global accounts and multi-location portfolios.
• Knowledge of lease abstractions, agreements, and billing processes.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders on global lease administration matters.
• Maintain client agreements and enter data in WorkTrac; ensure accuracy.
• Conduct regular client meetings to present portfolio updates and metrics.
• Track expirations, option dates, and critical lease information; manage risk.
• Lead with effective communication and governance programs; coordinate with global team.
• Prepare and lead monthly rental payment schedules; review client billing for accuracy.
• Reconcile accounts receivable and liaise with landlords and tenants to resolve disputes.

Skills

Lease administration

Remote work experience

Time management

Independent worker

Client relationship management

Education

Bachelor's degree in business/real estate/accounting

Associate degree in related field

Tools

Visual Lease

APEX

ProLease

CoStar

WorkTrac

Lucernex

Planon

Manhattan

Job description

The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the Lease Administration team. The focus within this role will be midsized to large accounts of high complexity and/or under a global account management structure.**In this role, you will...*** Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.* Understand client business objectives, real estate portfolio strategy, and service expectations.* Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information. Ensure this information has been correctly entered and maintained as a client contract in WorkTrac.* Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.* Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc.* Track, maintain, and communicate all expirations, option exercise dates, and other critical information.* Drive toward achieving a net promoter score representative of strong service delivery and client relationships.* Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution.* Oversee and ensure global team is delivering services per the client specific process and contract.* Participate in presentations to new or existing clients for new business pitches.* Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions.* Prepare and lead with impactful communication and professional presence.* General understanding of AI technology and openness to adapting to the evolution of technology.* Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts.* Provide final QC for abstraction process as may be required for assigned accounts.* Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.* Confirm and approve monthly client billing. Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process.* Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions.* Prepare monthly rental payment schedules.* Track A/R for assigned clients and escalate to appropriate parties.* Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.* Assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges.* Review and validate Consumer Price Index adjustments as provided in legal documents.* Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data.**What you bring:*** 5+ years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector.* Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred.* Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems.* Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure.* Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.).* Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred.* Must be effective and have successful track record of working independently, preferably remotely, and possess strong time management skills.*Pursuant to the laws regarding job postings where the position is, Colliers disclosing the following information:**Approximate Compensation Range for Role: $75,000 to $86,000**Area/Location Specific: Various locations listed above**Our Compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.****Benefits*** *Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term/long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) of paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law.****Bonus*** *This position is eligible for an annual bonus, based on company and individual performance*