Senior Learning Experience Designer & Technical Trainer

Iron Mountain; Austin (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

Iron Mountain is seeking a Senior Learning Experience Designer & Technical Trainer to join their Technical Enablement team. This role focuses on creating and implementing effective learning programs for SaaS solutions, requiring strong instructional design skills and a passion for training. The ideal candidate will collaborate closely with various stakeholders to enhance the onboarding experience for customers and partners.

Qualifications

• 5+ years developing content and curricula for enterprise software training.
• Proficiency with LMS and authoring tools.
• Strong facilitation and presentation skills.

Responsibilities

• Consult with leadership to identify and prioritize training needs.
• Work with SMEs to define learning objectives and develop content.
• Evaluate training outcomes and use feedback for continuous improvement.

Skills

Facilitation skills

Presentation skills

Instructional design

Adult learning theories

E-learning tools

Education

Bachelor’s degree in Instructional Design, Learning Sciences, or related field

Tools

Articulate 360

Adobe Captivate

Job description

Senior Learning Experience Designer & Technical Trainer

Join to apply for the Senior Learning Experience Designer & Technical Trainer role at Iron Mountain

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We need smart, committed people to join us. Whether you’re starting your career or making a change, see how you can elevate your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner daily with over 225,000 customers worldwide to preserve artifacts, optimize inventory, and protect data privacy responsibly.

Interested in contributing to our growth story while evolving your skills in a welcoming culture? Let’s start the conversation.

ABOUT THIS OPPORTUNITY (Remote Work Allowed)

We seek an innovative and experienced Learning Experience Designer & Technical Trainer to join the Technical Enablement team. You will collaborate with program managers, product managers, and engineers to create, implement, and evaluate effective learning programs for our implementation-focused staff and partners. Your role will be key in equipping teams with the knowledge to onboard customers, implement complex solutions, and drive partner success with our SaaS platform.

The ideal candidate is learner-centric, synthesizes inputs effectively, works well in an agile environment, and has a passion for SaaS implementation and professional services workflows. You will develop strategies, standards, and processes for technical training at Iron Mountain.

Key Responsibilities

• Consult with leadership to identify and prioritize training needs based on impact.
• Work with SMEs to define learning objectives, design experiences (synchronous and asynchronous), and develop content tailored to roles and topics. Modalities include coaching, mentorship, job aids, e-learning, instructor-led, and hands-on activities.
• Advise on instructional design strategies and technology use.
• Evaluate training outcomes and use feedback for continuous improvement.
• Leverage data analytics to assess program effectiveness.
• Facilitate instructor-led training (virtual & in-person).
• Support change management with targeted learning interventions.
• Research and assess new technologies to enhance learning experiences.
• Stay current with learning sciences, instructional design, and emerging trends.
• Provide coaching and mentorship to team members.
• Ensure training content reflects latest product features and best practices.

Qualifications

• Bachelor’s degree in Instructional Design, Learning Sciences, or related field.
• 5+ years developing content and curricula for enterprise software training.
• Strong facilitation and presentation skills.
• Expertise in instructional design, adult learning theories, and e-learning tools.
• Proficiency with LMS and authoring tools (e.g., Articulate 360, Adobe Captivate).
• Certification program experience is a plus.

Why Join Us?

As a Senior Learning Experience Designer & Technical Trainer, you will impact our delivery teams and partners, enabling excellence in SaaS and digitization. Join a collaborative, innovative, and growth-oriented team.

Travel Requirements

20% of the time.

Additional Info

Iron Mountain is a global leader in storage and information management, trusted by over 225,000 organizations in 60 countries. We safeguard assets, including critical information, data, and cultural artifacts. Learn more about our values and ethics. We are committed to equal employment opportunity and accessible accommodations. For more info, see our policies and contact [e-mail].