Senior Lead Project Manager, People Office PMO

FIS Management Services LLC; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Opportunities to impact fintech

Internal career growth

Professional learning

Inclusive, diverse environment

Community involvement support

Job summary

FIS Management Services LLC is seeking a senior project leader to drive complex HR and enterprise transformation initiatives. You will translate strategy into executable plans, coordinate with HR, technology, and finance, and deliver measurable employee and business outcomes.

The role emphasizes governance, risk management, and an AI-forward mindset to enhance delivery, decision-making, and employee experience across programs and platforms.

Qualifications

• 12+ years of experience leading complex HR/projects or enterprise transformation initiatives.
• Bachelor’s degree in business administration, HR, project/program management or related field.
• Significant experience leading cross-functional projects with HR processes, technology, policy or change management.
• Strong knowledge of project/program management standards and governance.
• Experience delivering large programs with executive visibility and impact.

Responsibilities

• Lead complex, strategic People Office projects with clear outcomes, milestones, owners, dependencies and measures of success.
• Oversee projects through the lifecycle, managing scope, quality, timeline, resources and costs.
• Establish governance, milestone management, risk/issue tracking, and executive reporting.
• Collaborate with People Office leaders and enterprise partners to coordinate cross-functional initiatives.
• Anticipate dependencies and regulatory considerations, and drive accountability across teams.

Skills

Project leadership

HR programs

Cross-functional collaboration

Risk & governance

AI mindset

Education

Bachelor's degree in business/HR or related

PM certs (PMP PgMP Agile)

Tools

PMO tools

Job description

About the role

Lead complex, highly visible projects that advance FIS priorities and improve the employee experience. Partner with leaders across The People Office to translate TPO strategy into executable plans and lead initiatives spanning areas such as talent, learning, organizational effectiveness, total rewards, HR operations, employee experience, workforce technology, and others. Work closely with People Office leaders and subject matter experts as well as Technology, Finance, Legal, Risk & Compliance, Corporate Communications and other enterprise partners to navigate dependencies, manage risk and deliver sustainable business and employee outcomes. Bring structure to complex and ambiguous initiatives, establish accountability across teams and provide leaders with clear visibility into delivery. You will also bring an AI-forward mindset to how you work, active use AI-enabled technologies to improve project delivery, decision-making, productivity and employee experiences, and explore opportunities of where to potentially incorporate AI, while partnering with the appropriate teams to support responsible adoption.

Your key responsibilities

Lead complex, strategic People Office projects, translating TPO strategy and priorities into integrated plans with clear outcomes, milestones, owners, dependencies and measures of success. Oversee assigned projects throughout the project lifecycle, ensuring alignment to intended employee and business outcomes while managing scope, quality, timeline, resources and cost. Establish effective project governance and delivery discipline, including milestone management, risks and issues, dependencies, decisions, financials, resource planning, executive reporting and escalation. Partner with TPO leaders and subject matter experts across People Office functions to coordinate initiatives that span various TPO processes, policies, programs, technology, data and organizational change. Lead multidisciplinary teams across HR, Technology and enterprise functions, creating alignment around objectives, responsibilities, critical decisions and delivery expectations. Anticipate and manage risks, issues and dependencies associated with complex people initiatives, including impacts to employees, TPO operations, technology, regulatory requirements and other enterprise programs.

What you bring

Required qualifications

• 12+ years of experience leading complex projects and programs in Human Resources, enterprise transformation, financial services or a related field, or an equivalent combination of education and experience.
• Bachelor’s degree in business administration, human resources, project or program management or a related discipline, or an equivalent combination of education, training and work experience.
• Significant experience leading cross‑functional projects and programs that involve HR processes, technology, policy, organizational change, employee experience or other workforce‑related capabilities.
• Extensive knowledge of project and program management standards, processes and practices and demonstrated ability to apply them to complex, highly visible initiatives.
• Demonstrated success leading large programs with significant organizational complexity, interdependencies, executive visibility and employee or business impact.

Preferred qualifications

• Project Management Professional (PMP), Program Management Professional (PgMP), Agile or other relevant project/program management certification.
• Experience leading large‑scale HR transformation programs involving HR technology, employee experience, talent, learning, organizational effectiveness, total rewards, workforce processes or HR operating models.
• Experience leading implementation or transformation initiatives involving enterprise HR platforms, digital employee experiences, workforce data, automation or AI‑enabled capabilities.

What we offer you

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

Conditional Offer of Employment

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

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