Senior/Lead Products & Services Manager — Hybrid, P&L

Duke Energy; Cincinnati (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Duke Energy is seeking a Senior/Lead Products & Services Manager to oversee P&L, guide program development, and drive market strategies across multiple jurisdictions. The role emphasizes collaboration with stakeholders, budget management, and delivering financial and customer satisfaction targets.

The position entails hybrid work, travel, and alignment with regulatory objectives, with a focus on optimizing offerings and channel effectiveness to grow profits.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or related field (Senior) with minimum 3 years related work experience; or Associate's degree with 5 years; or High School Diploma with 7 years.
• Lead role requires Bachelor's degree with 5 years related work experience; or Associate's degree with 7 years; or High School Diploma with 9 years.
• Preferred: Masters Degree in business, Finance, Engineering or equivalent.
• Additional: Experience in utility regulatory environment and cross-functional collaboration.

Responsibilities

• Develop product, program and service enhancements to improve market effectiveness and meet financial goals.
• Identify promotional strategies and expand offers to other jurisdictions.
• Develop and execute exit strategies for non-performing programs.
• Collaborate with stakeholders to market campaigns and measure performance to lower CAC.
• Capture leads from campaigns and ensure timely follow-up.
• Evaluate KPIs to improve lead generation and close rates.
• Improve effectiveness of service channels and analyze results.
• Understand market research and allocate budget/resources accordingly.
• Develop campaign plans, objectives, and measure performance.
• Create internal relationships by communicating plans and results.
• Standardize programs across jurisdictions with business justification.
• Deliver on P&L, financial growth targets, and regulatory objectives.

Job description

Duke Energy is seeking a Senior/Lead Products & Services Manager to oversee P&L, guide program development, and drive market strategies across multiple jurisdictions. The role emphasizes collaboration with stakeholders, budget management, and delivering financial and customer satisfaction targets.

The position entails hybrid work, travel, and alignment with regulatory objectives, with a focus on optimizing offerings and channel effectiveness to grow profits.