Senior Lead Infrastructure Engineer - Capacity Management

Testing Site - JPMC; Wilmington (DE); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorganChase seeks a Senior Lead Infrastructure Engineer for Consumer and Community Banking to elevate capacity management, governance, and observability across multi-region cloud environments. You will mentor engineers, drive automation, and deliver executive‑level reporting on capacity, cost, and resilience.

The role emphasizes cross‑functional leadership, data‑driven insights, and strong stakeholder alignment with platform owners, finance, and risk/compliance.

Qualifications

• Formal training or certification on Infrastructure Engineering concepts and 5+ years applied experience.
• Experience leading cross-functional capacity programs at enterprise scale.
• Proven expertise in managing or governing technology capacity (ITIL) at large scale.
• Strong understanding of infrastructure KPIs and monitoring/observability tools.
• Hands-on experience building dashboards and analytics (Grafana, Dynatrace, ELK) and BI platforms (Power BI, Tableau).
• Proficiency with scripting languages (Python, Go, JavaScript) to automate data pipelines and runbooks.
• Cloud experience (AWS) with multi-region patterns and SRE practices.
• Exceptional communication and stakeholder management.
• Track record of improving IT processes.

Responsibilities

• Own end-to-end Capacity Management strategy and operating model.
• Lead cross-functional capacity planning across Application, Infrastructure, and SRE teams.
• Set and enforce capacity governance; lead working groups.
• Architect scalable, resilient capacity solutions.
• Advance observability with dashboards and KPIs.
• Drive automation with governed runbooks.
• Lead quarterly and event-based capacity planning across multi-region/cloud.
• Establish data standards and reconciled reporting.
• Produce executive-ready reporting to senior stakeholders.
• Mentor engineers and uphold documentation and inclusion.

Skills

Capacity management leadership

Cross-functional leadership

Stakeholder management

Data analytics and dashboards

Automation and runbooks

Mentoring and coaching

Education

Bachelor's degree in Computer Science or related field

Tools

Grafana

Dynatrace

ELK Stack

Power BI

Qlik

Tableau

Job description

As a Senior Lead Infrastructure Engineer in Consumer and Community Banking at JPMorganChase, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. In this role you will elevate our Capacity Management practice and ensure mission critical applications have the right technology capacity at the right time.

Job Responsibilities

• Own the end‑to‑end Capacity Management strategy and operating model for critical CCB applications, including standards, KPIs, governance, and continuous improvement.
• Lead cross‑functional capacity planning and risk management across Application, Infrastructure, and SRE teams; proactively identify risks and drive remediation to closure.
• Set and enforce capacity governance across platforms and applications; chair or co‑lead working groups to align priorities and remove blockers.
• Architect and implement scalable, resilient solutions to modernize capacity processes, data flows, and tooling; influence platform roadmaps where needed.
• Advance observability and analytics: design consolidated views/dashboards, real‑time KPIs, forecasts, peak calendars, event flags, and SLA‑backed alerting.
• Drive automation: define and implement governed runbooks (with approvals and rollback) for actions such as uplift headroom, throttling non‑critical load, and pool rebalancing.
• Lead quarterly and event‑based capacity planning; ensure resilient workload placement across shared/exempt platforms and multi‑region/cloud environments.
• Establish data standards and quality controls; align capacity tooling with adjacent systems to ensure consistent, reconciled reporting.
• Produce executive‑ready reporting and communicate portfolio status, risks, and recommendations to senior stakeholders; translate technical findings into business impact. Champion cost, resilience, and performance trade‑offs; partner with platform owners, finance, and risk/compliance to optimize outcomes.
• Run parallel workstreams with clear prioritization, milestones, and measurable outcomes; manage dependencies and drive accountability across teams.

• Mentor and develop engineers; set high standards for documentation, operational excellence, diversity, opportunity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on Infrastructure Engineering concepts and 5+ years applied experience . Relevant experience with demonstrated leadership of complex, cross‑functional programs.
• Proven expertise in managing or governing technology capacity (or adjacent ITIL processes) at enterprise scale.
• Strong understanding of infrastructure KPIs (CPU, memory, I/O, network), application performance, and monitoring/observability tools.
• Hands‑on experience building and leveraging dashboards and analytics (e.g., Grafana, Dynatrace, ELK) and BI platforms (Power BI, Qlik, Tableau) for multi‑source data analysis.
• Proficiency with one or more scripting/programming languages (e.g., Python, Go, JavaScript) to automate data pipelines, reporting, and runbooks.
• Experience leading the lifecycle of cross‑functional projects, integrating automated systems, and delivering resilient, scalable solutions.
• Cloud experience (e.g., AWS) with the ability to design, develop, and deploy secure, scalable infrastructure; familiarity with multi‑region patterns and SRE practices.
• Exceptional communication and stakeholder management; able to influence decisions, build partnerships, and drive change across diverse teams.
• Track record of improving IT processes to maximize efficiency and user experience; strong documentation discipline and governance mindset.