Lead Infrastructure Engineer

Testing Site - JPMC; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase in Columbus seeks a Lead Infrastructure Engineer to advance the Network Planning function within the Network Services Infrastructure Platform. You will apply deep telecommunications knowledge within infrastructure engineering to deliver robust connectivity solutions.

The role centers on managing North America service delivery for connectivity projects, partnering with stakeholders to translate requirements into network solutions, and guiding design to operations with focus on

Qualifications

• Minimum of 10 years of experience with proven project or service delivery management in a global financial or regulated enterprise
• Deep knowledge of infrastructure engineering areas such as hardware, networking, databases, storage, deployment, automation, scaling, resilience or performance assessments
• Deep knowledge of one infrastructure technology and scripting languages (e.g., Python)
• Drives to develop technical and cross-functional knowledge
• Deep knowledge of cloud infrastructure and multiple cloud technologies with ability to operate in public and private clouds

Responsibilities

• Manage North America service delivery for all connectivity projects ensuring on-time, on-budget delivery and defined quality standards
• Partner with internal stakeholders to translate business connectivity requirements into executable network solutions
• Coordinate with telecom providers, vendors and internal teams from design to acceptance testing and handover to operations
• Track project progress, identify risks and implement mitigation plans for seamless delivery
• Support regional and global network strategy execution and service improvement initiatives
• Maintain relationships with suppliers and drive performance against SLAs and improvement plans
• Contribute to capacity planning, data analytics and reporting to provide insights for senior management
• Applies technical expertise to projects of moderate scope
• Drives a workstream or project spanning infrastructure engineering technologies
• Execute creative solutions for design, development, and troubleshooting
• Advise on upstream/downstream data and system implications and mitigation actions

Skills

Project delivery mgmt

Infrastructure engineering

Scripting Python

Cloud infra

Cross-functional

Tools

Jira

Confluence

Job description

We have an exciting and rewarding opportunity for you to take your infrastructure engineering career to the next level.

As a Lead Infrastructure Engineer at JPMorganChase within the Network Planning team in Network Services Infrastructure Platform, you apply deep knowledge of telecommunications technical processes within the infrastructure engineering discipline.

Job responsibilities

• Manage North America service delivery for all connectivity projects involving retail, ensuring solutions are implemented on time, within budget and to defined quality standards
• Partner with internal stakeholders and technology teams to capture and translate business connectivity requirements into executable network solutions
• Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle – from design to acceptance testing and handover to operations.
• Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.
• Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.
• Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.
• Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.
• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience with proven project or service delivery management background within a global financial or regulated enterprise environment.
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Preferred qualifications, capabilities, and skills

• Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.
• Familiarity with cloud connectivity and hybrid architectures.
• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
• Exposure to lean process improvement or continuous improvement methodologies
• Experience in vendor governance and service improvement planning a plus.
• Professional certifications such as PMP, ITIL, or networking vendor accreditations are desirable.