Senior Lead Engineer, Production Agentic Platform

The Briefed; Boston (MA); On-site; USD 216,000 - 324,000; Full time

Benefits offered by this job

Compensation & Equity

Comprehensive Healthcare

401(k) retirement plan

Onsite collaboration at Boston HQ

Job summary

Klaviyo in Boston seeks a Senior Lead Engineer for the Customer Agent team to define the platform's architecture and drive 0-to-1 AI conversational agent system at scale. You will stay hands-on in code, building robust infrastructure, guardrails, and evaluation frameworks while mentoring engineers and partnering with Product, Design, Data Science, and GTM to shape the roadmap.

The role requires hands-on technical leadership in a fast-growing environment, with in-office collaboration at our

Qualifications

• Senior/Principal engineer with production agentic systems experience.
• Hands-on coding and architecture reviews with production incidents.
• Experience building multi-tenant AI platforms and guardrails.

Responsibilities

• Set end-to-end technical direction for the Customer Agent platform.
• Hands-on development, architecture reviews, and debugging.
• Architect orchestration engines, memory stores, guardrails, evaluation frameworks.
• Collaborate with Product Management, Design, Data Science, and Go-to-Market leaders.
• Mentor senior engineers through technical guidance and design reviews.

Skills

Agentic AI Systems

Hands-On Coding

System Architecture

Technical Leadership

Job description

Klaviyo in Boston seeks a Senior Lead Engineer for the Customer Agent team to define the platform's architecture and drive 0-to-1 AI conversational agent system at scale. You will stay hands-on in code, building robust infrastructure, guardrails, and evaluation frameworks while mentoring engineers and partnering with Product, Design, Data Science, and GTM to shape the roadmap.

The role requires hands-on technical leadership in a fast-growing environment, with in-office collaboration at our