Senior Lead, Brand Operations and Project Management

dentsu; New York (NY); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Life insurance

Short-term and long-term disability

Flexible paid time off

15+ paid holidays per year

Job summary

Dentsu seeks a Commercial Excellence Lead to join its Merkle Commercial Excellence team, driving data-driven decisions across client leadership, sales, marketing, and delivery. You will convert complex commercial information into actionable strategies, monitor pipeline health, and provide governance-ready insights for senior leaders.

The role emphasizes reporting discipline, revenue planning, and cross-functional collaboration, with a focus on adoption of processes and tools to improve

Qualifications

• 5+ years of experience in commercial operations, sales operations or enablement, client leadership, revenue strategy, business operations, consulting, or a related role involving analysis and cross-functional business decision support.

Responsibilities

• Translate analysis into actionable recommendations for senior leaders.
• Support revenue and pipeline planning, including forecasting inputs and prioritization.
• Deliver executive-ready reporting and governance with clear narratives for decision makers.

Skills

Commercial acumen

Advanced Excel

Power BI

Salesforce

LinkedIn Sales Navigator

ZoomInfo

Altify

Microsoft Copilot

Tools

Power BI

Salesforce

LinkedIn Sales Navigator

ZoomInfo

Altify

Microsoft Copilot

Job description

Job Description: The Commercial Excellence Lead will join Merkle's Commercial Excellence team within the Client & Commercial organization, helping leaders and teams make informed decisions about how we manage and grow the business. Working across client leadership, sales, marketing, delivery, and other cross-functional teams, you'll turn complex commercial information into clear insights, recommendations, and actions.

The work ranges from portfolio-level planning and prioritization to individual client and deal decisions. You'll help determine where the business should focus, monitor performance and pipeline, identify risks and opportunities, and give leaders the information and recommendations they need to act.

Success in this role requires comfort with reporting and data, technology fluency, strong analytical and commercial judgment, operational rigor, and the ability to communicate and influence across organizational levels. Develop client and portfolio intelligence by connecting revenue, pipeline, client, relationship, market, and other signals to identify growth opportunities, business risks, and areas requiring attention.

Translate analysis into actionable recommendations, diagnosing underlying drivers, evaluating business implications and tradeoffs, and providing leaders with a clear point of view on where and how to act.

Support revenue and pipeline planning and management, including pipeline health, opportunity qualification and progression, forecasting inputs, prioritization, and identification of commercial risks and gaps.

Monitor commercial performance and governance, tracking KPIs, goals, adoption, and adherence to agreed commercial practices; Deliver executive-ready reporting and decision support through recurring governance cadences, translating commercial performance, risks, opportunities, and recommendations into clear narratives for senior leaders.

Enable commercial processes, tools, and ways of working, partnering with process and product owners to translate changes into practical workflows, communications, training, and guidance for business users, while channeling end-user feedback to support continuous improvement.

Drive adoption and accountability for agreed commercial practices, reinforcing expectations for data quality, process adherence, opportunity management, and other required ways of working.

Partner across Client, Sales, Marketing, Finance, Delivery, and other functions to align stakeholders, resolve cross-functional issues, and improve commercial execution.

Maintain strong operational and data discipline, ensuring commercial analyses, reporting, systems of record, and deliverables are accurate, reliable, timely, and actionable.

5+ years of experience in commercial operations, sales operations or enablement, client leadership, revenue strategy, business operations, consulting, or a related role involving analysis and cross-functional business decision support.

• ~ Strong commercial acumen, including experience interpreting revenue, pipeline, forecast, client, or sales-performance information to assess risks, opportunities, priorities, and tradeoffs.
• ~ Advanced Excel proficiency and experience with business intelligence, CRM, or revenue technology platforms. Experience with Power BI, Salesforce, LinkedIn Sales Navigator, ZoomInfo, Altify, Microsoft Copilot, or comparable platforms is preferred.
• ~ Experience enabling business processes and driving adoption, including translating changing business needs and processes into practical workflows, communications, training, or operating practices.
• ~ Medical, vision, and dental insurance,
• - Life insurance,
• - Short-term and long-term disability insurance,
• - Flexible paid time off,
• - At least 15 paid holidays per year,
• - Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Full time Contract Type: Permanent

Remote - Illinois

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.