Commercial Excellence Lead

dentsu; New York (NY); Remote; USD 114,000 - 133,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

15+ paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Merkle in the United States is seeking a Senior Commercial Operations Analyst to connect revenue signals across client portfolios and identify growth opportunities.

You will translate analysis into actionable recommendations for leaders, support pipeline planning, and drive adoption of commercial processes with cross-functional teams. This remote role offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years in commercial operations, sales operations or enablement with cross-functional decision support.
• Strong analytical use of multiple data sources to derive actions and recommendations.
• Experience interpreting revenue, pipeline and forecast data to assess risks and opportunities.
• Proficient with BI/CRM platforms; experience with Power BI and Salesforce preferred.

Responsibilities

• Develop client and portfolio intelligence by connecting signals to identify growth opportunities and risks.
• Translate analysis into actionable recommendations and provide leaders with clear views on actions.
• Support revenue and pipeline planning, forecasting inputs, and prioritization.
• Monitor KPIs and governance, identify trends and gaps needing intervention.
• Deliver executive-ready reporting and narratives for senior leadership.
• Enable commercial processes and translate changes into practical workflows and training.
• Drive adoption and accountability for commercial practices and data quality.
• Collaborate across Client, Sales, Marketing, Finance, Delivery to align stakeholders.
• Maintain strong data discipline and timely, reliable deliverables.

Skills

5+ years experience in commercial ops

Analytical and diagnostic skills

Commercial acumen (revenue/pipeline/fo

Advanced Excel

BI/CRM platform experience

Tools

Power BI

Salesforce

LinkedIn Sales Navigator

ZoomInfo

Altify

Microsoft Copilot

Job description

Key Responsibilities

• Develop client and portfolio intelligence by connecting revenue, pipeline, client, relationship, market, and other signals to identify growth opportunities, business risks, and areas requiring attention.
• Translate analysis into actionable recommendations, diagnosing underlying drivers, evaluating business implications and tradeoffs, and providing leaders with a clear point of view on where and how to act.
• Support revenue and pipeline planning and management, including pipeline health, opportunity qualification and progression, forecasting inputs, prioritization, and identification of commercial risks and gaps.
• Monitor commercial performance and governance, tracking KPIs, goals, adoption, and adherence to agreed commercial practices; identifying trends, gaps, and areas requiring intervention.
• Deliver executive-ready reporting and decision support through recurring governance cadences, translating commercial performance, risks, opportunities, and recommendations into clear narratives for senior leaders.
• Enable commercial processes, tools, and ways of working, partnering with process and product owners to translate changes into practical workflows, communications, training, and guidance for business users, while channeling end-user feedback to support continuous improvement.
• Drive adoption and accountability for agreed commercial practices, reinforcing expectations for data quality, process adherence, opportunity management, and other required ways of working.
• Partner across Client, Sales, Marketing, Finance, Delivery, and other functions to align stakeholders, resolve cross-functional issues, and improve commercial execution.
• Maintain strong operational and data discipline, ensuring commercial analyses, reporting, systems of record, and deliverables are accurate, reliable, timely, and actionable.

Qualifications

• 5+ years of experience in commercial operations, sales operations or enablement, client leadership, revenue strategy, business operations, consulting, or a related role involving analysis and cross-functional business decision support.
• Strong analytical and diagnostic skills, with demonstrated ability to synthesize information from multiple sources, identify patterns and root causes, and convert findings into recommendations.
• Strong commercial acumen, including experience interpreting revenue, pipeline, forecast, client, or sales-performance information to assess risks, opportunities, priorities, and tradeoffs.
• Advanced Excel proficiency and experience with business intelligence, CRM, or revenue technology platforms. Experience with Power BI, Salesforce, LinkedIn Sales Navigator, ZoomInfo, Altify, Microsoft Copilot, or comparable platforms is preferred.
• Experience enabling business processes and driving adoption, including translating changing business needs and processes into practical workflows, communications, training, or operating practices.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly, facilitate cross-functional conversations, and develop concise recommendations for senior and executive audiences.

Brand: Merkle

Time Type:Full time

Contract Type:Permanent

Location:USA - Remote - Illinois

The annual salary range for this position is $114,425-$132,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave,
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.