Commercial Excellence Lead

dentsu; Springfield (IL); Remote; USD 114,000 - 133,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu’s Merkle Commercial Excellence Lead will turn complex commercial information into clear insights, recommendations, and actions across client leadership, sales, marketing, and delivery.

The role spans portfolio planning to individual client decisions, monitoring performance, and providing executive-ready reporting to enable informed choices at senior levels. Strong analytics, data fluency, and cross-functional influence are essential.

Qualifications

• 5+ years in commercial operations, sales operations, or enablement, with cross-functional decision support.
• Strong analytical and diagnostic skills with ability to synthesize information from multiple sources.
• Advanced Excel proficiency and experience with BI, CRM, or revenue tech platforms.

Responsibilities

• Translate analysis into actionable recommendations, diagnosing underlying drivers and providing leaders with a clear point of view on where to act.
• Support revenue and pipeline planning and management, including pipeline health, qualification, progression, forecasting inputs, prioritization, and risks.
• Monitor commercial performance and governance, tracking KPIs, goals, adoption, and adherence to practices; identify trends and gaps.
• Deliver executive-ready reporting and decision support through governance cadences with clear narratives for senior leaders.
• Enable commercial processes and workflows, partnering with process and product owners to translate changes into practical guidance for users.
• Drive adoption and accountability for commercial practices, reinforcing data quality and process adherence.
• Partner across Client, Sales, Marketing, Finance, Delivery to align stakeholders and resolve cross-functional issues.
• Maintain data discipline and ensure analyses, reporting systems, and deliverables are accurate and actionable.

Skills

Analytical skills

Data-driven decision making

Cross-functional collaboration

Tools

Power BI

Salesforce

LinkedIn Sales Navigator

ZoomInfo

Altify

Microsoft Copilot

Job description

Job Description: The Commercial Excellence Lead will join Merkle’s Commercial Excellence team within the Client & Commercial organization, helping leaders and teams make informed decisions about how we manage and grow the business. Working across client leadership, sales, marketing, delivery, and other cross-functional teams, you’ll turn complex commercial information into clear insights, recommendations, and actions.

The work ranges from portfolio-level planning and prioritization to individual client and deal decisions. You’ll help determine where the business should focus, monitor performance and pipeline, identify risks and opportunities, and give leaders the information and recommendations they need to act.

Success in this role requires comfort with reporting and data, technology fluency, strong analytical and commercial judgment, operational rigor, and the ability to communicate and influence across organizational levels. You’ll need to connect information from multiple sources, figure out what is happening and why, form a clear point of view, and turn that thinking into practical recommendations.

Key Responsibilities

• Translate analysis into actionable recommendations, diagnosing underlying drivers, evaluating business implications and tradeoffs, and providing leaders with a clear point of view on where and how to act.
• Support revenue and pipeline planning and management, including pipeline health, opportunity qualification and progression, forecasting inputs, prioritization, and identification of commercial risks and gaps.
• Monitor commercial performance and governance, tracking KPIs, goals, adoption, and adherence to agreed commercial practices; identifying trends, gaps, and areas requiring intervention.
• Deliver executive-ready reporting and decision support through recurring governance cadences, translating commercial performance, risks, opportunities, and recommendations into clear narratives for senior leaders.
• Enable commercial processes, tools, and ways of working, partnering with process and product owners to translate changes into practical workflows, communications, training, and guidance for business users, while channeling end-user feedback to support continuous improvement.
• Drive adoption and accountability for agreed commercial practices, reinforcing expectations for data quality, process adherence, opportunity management, and other required ways of working.
• Partner across Client, Sales, Marketing, Finance, Delivery, and other functions to align stakeholders, resolve cross-functional issues, and improve commercial execution.
• Maintain strong operational and data discipline, ensuring commercial analyses, reporting systems of record, and deliverables are accurate, reliable, timely, and actionable.

Qualifications

5+ years of experience in commercial operations, sales operations or enablement, client leadership, revenue strategy, business operations, consulting, or a related role involving analysis and cross-functional business decision support. Strong analytical and diagnostic skills, with demonstrated ability to synthesize information from multiple sources, identify patterns and root causes, and convert findings into recommendations. Strong commercial acumen, including experience interpreting revenue, pipeline, forecast, client, or sales-performance information to assess risks, opportunities, priorities, and tradeoffs. Advanced Excel proficiency and experience with business intelligence, CRM, or revenue technology platforms. Experience with Power BI, Salesforce, LinkedIn Sales Navigator, ZoomInfo, Altify, Microsoft Copilot, or comparable platforms is preferred. Experience enabling business processes and driving adoption, including translating changing business needs and processes into practical workflows, communications, training, or operating practices. Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly, facilitate cross-functional conversations, and develop concise recommendations for senior and executive audiences.

The annual salary range for this position is $114,425-$132,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave, and
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location:USA - Remote - Illinois

Brand:Merkle

Time Type:Full time

Contract Type:Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

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